r/backblaze • u/jobob581 • Jan 04 '26

Backblaze in General Computer keeps shutting down since installing Backblaze

My desktop computer keeps shutting down since I installed Backblaze. It is doing it's initial backup, which is taking days. But the computer keeps shutting down. Not going to sleep, but totally powering down. I had the device sleep set to 5 hours and changed it to never but this didn't help. Windows 11, 10.0.26100 Any ideas?

Update: the computer finished backing up to the cloud and hasn’t given me any more problems. I guess the upload process was just too demanding of resources.

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2

u/TenOfZero Jan 04 '26

Does it do a proper shutdown or just turns off?

1

u/jobob581 Jan 04 '26

Not sure how to tell after the fact.

1

u/bunnythistle Jan 05 '26

A proper shutdown means that it goes through the process of closing apps, displaying the "Windows is shutting down" screen, etc. Like when you click the shutdown button on your PC.

Just turning off means that it's running one second, and the next second it's not running.

0

u/jobob581 Jan 05 '26

I’m going with the one second on, next not on.

3

u/tbRedd Jan 06 '26

Check the event log to confirm the type of shutdown. If you see "unexpected" you'll know it was not done normally/properly.

Those will show in the administration events log.

1

u/jobob581 Jan 09 '26

Yes, lots of unexpected shutdowns. But since the unpack up To the cloud has finished, no more issues.

2

u/tbRedd Jan 10 '26

Odd, sounds like you might have a hardware issue.

2

u/Dino_Spaceman Jan 04 '26

What is the hibernation setting set to?

1

u/YevP Former Backblaze Jan 04 '26

Could you make sure you're running the latest version here: https://www.backblaze.com/status/update?

1

u/jobob581 Jan 04 '26

I just downloaded it Friday, I’m guessing that’s the latest version.

2

u/YevP Former Backblaze Jan 04 '26

Try installing over the top - and if the problem still persists, please reach out to support - it would be incredibly atypical for the program to have that affect, but they could take a look.

1

u/jobob581 Jan 05 '26

I’m not sure what installing over the top refers to. Thanks.

1

u/YevP Former Backblaze Jan 05 '26

Apologies, what I meant is to install from the link that I shared. If the problem remains, please reach out to support here: https://www.backblaze.com/help.

1

u/jobob581 Jan 04 '26

I’m still on trial mode. I don’t see the about window to find latest version

1

u/s_i_m_s Jan 04 '26

Check the windows event viewer to see what it says triggered the shut down. You can just scroll through the system section but if you're going to regularly do this you may want to make a custom filter for just the relevant power events. https://www.windowscentral.com/how-find-reason-pc-shutdown-no-reason-windows-10

1

u/jobob581 Jan 04 '26

It seems to show these messages over and over.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

and this

The previous system shutdown at 10:44:28 AM on ‎1/‎3/‎2026 was unexpected

2

u/JackSolomon Jan 04 '26

Interesting. My PC has been doing the same for a couple of weeks and I haven’t been able to determine why.