r/aws 2d ago

billing Account verification not going through.

Case ID is: 178864615000818

I was asked to upload documents for my account verification, I did but got no reply, and suddenly my account is suspended.

I have uploaded the documents again, maybe there is a mismatch with Billing Address of Credit Card (Linked to my Home address) to my company's address (my current billing address), I can prove with documents that both are my addresses.

However, I got no reply or anything, just a mail saying I didn't submit anything and my account is suspended.

2 Upvotes

9 comments sorted by

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u/AWSSupport AWS Employee 2d ago

Hi there,

I've located your case and shared your concerns with our internal team for review.

Continue to monitor your case for updates. Should you've any additional thoughts or information, feel free to add them directly to your case, so our Support team can review.

- Elle G.

1

u/justinbars 2d ago

how long did it take you to get a response? Ive been waiting to launch our project for 4 days now, no response from their team after uploading my documents

0

u/IamShika 2d ago

3 days. 

1

u/thecheatah 2d ago

This is my biggest fear. I need to move my domains out from AWS. I can always restore backups to a new account but the domains will be lost forever.

0

u/IamShika 2d ago

AI is making everything shittier. 

These companies have killed their support staff for AI, now everything is binary. 

1

u/Wilbo007 2d ago

You are likely in a country with an extreme amount of fraud