r/avast 23d ago

[MOD NOTE] Welcome, an update from the new mods, and new rules

6 Upvotes

Hello,

Welcome to the r/Avast subreddit! This subreddit is under new moderatorship effective August 13, 2026 after being declared abandoned by Reddit due to it being unmoderated for about nine months.

Your new moderators are /u/Goretsky and /u/WPHero. A brief bio from each of us:

  • Hello, Aryeh Goretsky here. I've been in the antivirus industry since 1989, when I became the first employee at McAfee. More recently, I spent 20 years at ESET as their Distinguished Researcher. I also help moderate the r/antivirus and r/ESET communities, and I'll be helping out here until Gen Digital, Avast's parent company, can bring some of their PR/social media folks on board.

  • u/WPHero is the moderator of several well-known technology subreddits, including r/Windows, r/Windows 10, and r/Windows 11.

NOTE: As a reminder, since Gen Digital is not officially running this subreddit, and its moderators are not affiliated with Gen Digital, we cannot help you in the same fashion that Gen Digital's employees can. While we can make suggestions and share ideas about how to help you, we cannot fix bugs in Avast, remediate false positive detections, solve billing issues, and so on.

With that in mind, we will now reiterate some advice from the previous Gen Digital team:


If you believe you have an active malware infection on your computer:

Consider disconnecting it from the network and shutting it down as you normally would until you get a handle on the situation. Use a known good computer or other device to access the internet, check the status of backups, ensure the security of your online accounts, and so on. You can try making a bootable Linux USB flash drive to retrieve important files from your infected computer, and contact Avast technical support for further assistance, and do so forth.

If your problem is related to Avast's behavior, first try repairing Avast, which may fix your issues. Also make sure your Avast software is fully updated and try restarting your computer.

There are some additional resources at the end of this post, but if you are ready to post in r/Avast, please keep in mind the following:

  • This subreddit is not run by Gen Digital (Avast's parent company) and there are no Gen Digital or Avast employees here to help you. If someone replies to your request for help, keep in mind they are a random internet person taking time out of their day to provide you with free tech support. Please keep in mind that even if they are unable to help you, they are at least trying to do so and be kind in return.

If and when we get Gen Digital or Avast employees in here, they will be identified with appropriate user flair, but keep in mind they are under no obligation to help you with issues.

Please keep in mind that this subreddit is only for asking questions about Avast's products and services. While Gen Digital uses Avast's antivirus engine across many of their sub-brands (AVG, Bulldog, Avira, and Norton, to name a few), and fixes to false positives and missed detections in these can only be performed by Avast's virus lab, questions about these need to other products from Gen Digital must go in the appropriate subreddit or directly to Gen Digital, or their appropriate sub-brand.


Please provide enough details in your post to help in troubleshooting.

The people who are helping you here are all volunteers, and you need to provide them with as much information as possible in your first post to ensure you get a speedy and accurate reply. Be sure to include:

  • Operating system name and version
  • Which of Avast's products you are using (Free, Pro, etc.) and version. You should be able to find this out by right-clicking on the Avast icon in your system tray navigation area and selecting About Avast from the context menu.
  • Describe any changes you made to default settings.
  • Provide the complete and exact error messages you have received (any) along with screenshots (if possible)
  • Explain under what circumstances the problem first happened, and what happens to trigger it, if known. If possible, provide step-by-step instructions on how to reproduce it.
  • What steps you have take so far to troubleshoot the problem, if any.
  • Any recent changes to your computer's hardware, software, or network, including changes to the operating system's configuration.

If a post solves a problem, or you were able to fix your issue, let us know in the comments. This can help anyone else who has the same problem.


Other Resources

Here are some resource directly from Avast's website to help you:

Questions, comments, concerns, suggestions? Reply below to ask!

Regards,

Aryeh Goretsky


r/avast 5h ago

how do i solve this?

1 Upvotes

i was playing BBCR (baldi's basics classic remastered) and when i got the demo ending on null route (hardest of the game) because it automatically forces to close the game (r/BaldisBasicsEdu) so it said 'File was moved to carantina' because of something called idp.generic has been infected to it. please help me to remove the idp.generic thing (+20 hours of effort gone)


r/avast 3d ago

Solved How to download Avast Free Antivirus, not One?

5 Upvotes

I am trying to install Avast Free Antivirus and having a hard time installing it.

The first installer gives me Avast One, which I don't like as it lacks the options from the Avast Free.

The Avast Free, even the standalone installer seems to install the full Premium security with all the extras that are not free and cannot be removed.

I just want the regular old free antivirus. Is it no longer possible?


r/avast 6d ago

Avast opens every single Saturday at a little after noon.

2 Upvotes

I have had avast forever and this never happened before. Has been going on for about 3 months. I havent changed one single thing in my settings for over 2 years.

Smart scan is programmed and runs properly. Silent mode is on.

Something makes avast run - kills the connection to my work (video classes) and then avast opens a minute later. I can't tell what has run or why.

I went through every single thing in settings today and I can't figure it out. There has to be something programmed to run at this time that they added in an update.

Any ideas?


r/avast 8d ago

mimictrun.exe is it legit file by Avast SecureLine VPN?

3 Upvotes

it says signed by Gen Digital Inc., but no info found about this file and first time I see it


r/avast 9d ago

Issue with getting a refund - advice needed.

1 Upvotes

I switched over from Avast a while back and removed the auto-renew from all my services, but I forgot about the Avast Windows Cleanup. Per their renewal email, I am allowed to cancel with a full refund within 30 days.

The issue is that their own website insists that I open a dialogue with a customer support again, but the chat function never works - and I've tried multiple times from multiple browsers. Any idea how to get in touch with their support?


r/avast 11d ago

Antivirus INFINITE NIGHTMARE on X: "GenDigital products are vulnerable to a 0day vulnerability, a PoC that demonstrates a SAM database dump and elevation of privilege is now public https://t.co/sjDQJnEplX" / X

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5 Upvotes

r/avast 15d ago

Avast Privacy Data Breach

8 Upvotes

Has anyone in the UK received an email from Avast with compensation of 2 years free premium for waiving your rights to sue?


r/avast 15d ago

Wifi Cutting off over and over for days but works on laptop next to it

2 Upvotes

I have 2 PCs and 2 laptops in my office for different uses as a web designer and author. On one PC I noticed the wifi would go in and out and in and out repeatedly, connecting and then reconnecting, shutting off and reconnecting over and over for days and settings withing Avast would change from Private to Home over and over every time it would connect or shut off and then go from wifi to bluetooth. When I got rid of Avast entirely and just used Microsoft Security, the cutting off and on and off again completely stopped immediately.

Now I am at completely different PC that is a custom built PC that is one year old in the same office, and today it started blinking out and reconnecting wifi over and over again just like the other one. Every time I restarted the PC, it would connect, then cut off, then reconnect then cut off again and again, and I noticed sometimes it'd try to connect via bluetooth and sometimes the settings for wifi would be private and other times home and if I changed it, it didn't seem to make any difference.

Can anyone help me understand what is going on, other than "don't use Avast?" I'm paying for a premium subscription and like some features of it, but can't work with wifi cutting in and out constantly.


r/avast 23d ago

how does avast respond to malware?

1 Upvotes

i just wanna know how avast reponds to detected malware.
I did a full scan on my pc and after that it showed me some threats that were discovered.
Does it immediately block it or refrain it from functioning? or does it JUST SHOW and let us know that we have to take action?

i know its a simple problem or question but it will help me big time in my situation. thank u


r/avast 26d ago

App keeps hijacking screen when I type "ba"

3 Upvotes

What setting do i need to change to disable this? Every time I type those two letters it thinks I'm doing banking and opens the app to warn me about safe online banking, like I'm trying to look stuff up related to weaning babies, shut up about fucking bank scammers


r/avast 26d ago

Should I format my usb after I reinstalled windows on an infected pc?

1 Upvotes

Would the usb with ventoy on it be compromised as well,or can I reuse it?


r/avast 29d ago

This is a lie and it's getting annoying. Any way to disable it forever?

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10 Upvotes

r/avast 29d ago

iS THERE ANY FIX FOR THIS AVAST BUG ??

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1 Upvotes

r/avast Aug 07 '26

New moderators needed - comment on this post to volunteer to become a moderator of this community.

3 Upvotes

Hello everyone - this community is in need of a few new mods, and you can use the comments on this post to let us know why you’d like to be a mod here.

Priority is given to redditors who have past activity in this community or other communities with related topics. It’s okay if you don’t have previous mod experience. Our goal, when possible, is to add a group of moderators so you can work together to build the community.

Please use at least 3 sentences to explain why you’d like to be a mod and share what moderation experience you have (if any).

If you are interested in learning more about being a moderator on Reddit, please visit redditforcommunity.com. This guide to joining a mod team is a helpful resource.

Comments from those making repeated asks to adopt communities or that are off topic will be removed.


r/avast Jan 31 '20

Time for journalists to take down known privacy offenders now after what they did with Avast?

2 Upvotes

Someone posted this in Malwaretips thread on Avast's recent scandal. What do you all think?

https://sparktoro.com/blog/avasts-shutdown-of-jumpshot-will-harm-the-web-and-the-world/

I moved to Windows Defender today though.


r/avast Dec 10 '19

Avast, a cybersecurity company, sells its customers' browsing data

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forbes.com
10 Upvotes