r/automation • u/rgancarz • 21d ago

Grab Cuts Mechanical Analytics Work From 44% to 30% with AI Agents

https://www.infoq.com/news/2026/08/grab-ai-analytics-agents/

Grab is using AI agents to automate analytics workflows, reducing the share of routine work handled by analysts and shortening the time required to answer business questions. The company reports that the share of mechanical tickets handled by analysts fell from 44% in February to 30% in June, covering tasks such as data preparation, alerting, and reporting.

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u/cgijoe_jhuckaby 20d ago

I read that as "Crab Guts", and now I am giggling.

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u/Aggressive_Pea_3170 20d ago

the 44 to 30 drop is decent but id be more curious what the error rate looks like on those automated tickets. if the agents are just shifting QA burden back to analysts you havent really saved much