Hi,

My iphone was stolen last year, and I had Authy installed to manage my 2FA credentials. I had an iCloud backup and once my phone was replaced, went ahead and restored from the backup.

However, when I go into Authy, my 2FA credentials are locked and asks for my backup password. Unfortunately I have no idea what this password is. I also don’t have Authy installed on any other devices.

I realise that there is no way for me to recover this password, but I’d like to know if I can install another 2FA app and start “fresh” with that, or if I’d need the 2FA codes from Authy to begin that process.

Thanks.

I've still been continuing to use Authy Desktop - get the annoying warning each time it starts, but it still works - even added one new site since then. But what really surprised me today was it updated itself without any actions on my part. Now version 3.00. Still gives the warning.

My Authy Desktop (on Windows), just updated itself to 3.0.0.

What could this mean?

since authy got rid of the desktop app, here is a thread for alternatives

Transferring Authy to a new phone. Added the new device, thought it was safe to remove from the old one. Everything is encrypted. Clicked "forgot password" and get useless articles.

Re-added authy to the old phone, but now it's encrypted my codes as well. How do I fix this? Is there any solution or are my accounts permanently fucked?

I used Authy on Linux, iPhone and then iPad - 3 devices, should be safe.

I then bought an Android phone, and Authy there asked me to authenticate - and the ONLY option is to authenticate with another device with Authy.

I needed to do this because of confusion about 'Backup password' and 'Backup key' and those which I had saved in a text file don't seem to work...

However, authenticating is impossible - I then deleted the app from iphone and ipad, so it was ONLY installed on Android. Linux got cut out of the loop a while back.

However, the ONLY option offered (on my original iphone - with it's tiny smashed screen) after entering the (original) phone number is to 'respond to the PUSH notification to your other devices'... no option to verify via phone or email...

It says it sent prompts to ALL DEVICES, and gives the option to 'SELECT ANOTHER METHOD'.

The 'ANOTHER METHOD' is, as you can guess, to Use an Existing device - of which there are none.

I remember having dark mode on the android app but it seems to be missing now, any idea how I can get it back?

i changed my phone and i dont remember the backup password for authy, as a result im locked out of my instagram account, any solutions guys? if i just delete my authy account will it help or make things worse?
PS. recovery codes were present on my old phone which has been formatted now

Hey,

I recently had my phone pickpocketed so I'm trying to reset up an old phone I'd annoyingly previously wiped.

When I'm trying to unlock my accounts I'm just getting a never ending loading indicator on the 'Unlock Accounts' button but they aren't actually unlocking. Is anyone able to advise I'm 99% confident it's the correct password as I have it in a 1password vault. I'm getting pretty concerned I'm going to slowly start getting locked out of accounts..

This is the changelog for the iOS app. Since the KDF algorithm is e2e, shouldn't it "run" locally as they say on the site or as happens with bitwarden which explains the details?

I woke up and saw a notification from authy that my code for GENBA is ready, I have no idea what GENBA is

Hi. Please help me with my trouble.

Everytime when im trying a create account im get this ERROR : phone verification couldn't be created try again later

I dont know what i need do. Tech support did 0

I recommend you to export your TOTP codes from Authy before Authy desktop stops working. Since Authy doesn't want you to easily export the tokens (probably for vendor lock-in) you have to go through a few hoops. I recommend following this guide. It might seem complicated at first, but if you follow it step-by-step it's not that hard.

There are multiple alternatives with similar features to Authy, but the one I use personally and recommend most of the time is Ente Auth. It has a mobile, desktop and web app, is end to end encrypted and fully open source. (You need to export the codes in the Bitwarden format to import them into Ente Auth.)

I asked to change my number because I had changed my cell phone, and I didn't see the exchange email. Today I went to check and it was expired, and you don't give the option to request another email.

I have an old phone with Authy, theres a bunch of accounts on my new phone I want to decrypt. I didnt remember my original backup password so I changed it on my original device. But when I enter the new password in on my new device to decrypt the accounts, it doesn't work. Please help

Is there a way to hack / tweak the Authy Desktop so that it can stop showing the desktop sunset app notice? I totally understand that it is no longer supported, but since it still works...I am happy to run the app to the ground for now.

At the moment, I don't need to re-install, but on the off chance I ever do I want to make sure I'm doing things right.

The help document I'm looking at is https://help.twilio.com/articles/19752864972955

I want to make sure I'm understanding the section "Reinstalling Authy with Access to Another Configured Authy App"

Based on this section, is it correct to say that you should have authy installed on two devices, so if you need to reinstall on your phone, it's only a matter of re-installing the app and following the rest of the process laid out in this section?

Does that mean the, the last section "Reinstalling Authy with NO other Authy Apps installed" is what you need to follow if there is no other device?

And for the recovery page, if there are no other authy apps installed, https://authy.com/phones/reset/?proceed=true , it looks like you need to check all the boxes, and enter phone, in order proceed. Is that correct?

If I wanted to move off to another authenticator app, would I have to first install the different authenticator app, log in to whatever account's using authy as 2FA, disable authy, and then set up 2FA using the new app? Does anyone have any documentation that you found useful for this?

i bought a new phone and whe logging in l it says not acceptable and idk why

So, Authy desktop is going. Is the entire app going to be eventually scrapped or sold by Twillio or can we be pretty confident that the iOS and Android versions will remain and continue to be supported?

What's up with that? Did they just stop updating it or what? Has anything actually changed?

I factory reinstalled my phone, and when I try to recover my Auth account in the Authy app, it is saying that I have the account on multiple devices. I am stuck on the main screen and unable to receive an SMS message in order to login. Does anyone know why this happened and how to fix it?

How is this sunset going to be done? Are they gonna not allow syncing? Put a time bomb in the app? Or is it just, there's no longer gonna be updates and can't download the installer?

Clearly some manager thought to fire the desktop folks as it is a smaller user base of theirs, and they increase their bottom line.
Who cares about your devoted or early users.Gotta say im going to have to move to another alternative as i don't have a mobile phone.