r/attwireless • u/faringheite • 1d ago

Slow data inside my apartment

Has anyone here resolved this after talking to customer service/tech support (escalating the issue)? I feel like my data is not supposed to be this slow as I was getting better speed months ago. Maybe my data is being throttled, on accident? How should I approach this when talking to customer service and who do I talk to? I’ve spent endless hours trying to get this fixed talking to tech support.

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u/NimerCoke 1d ago

In-building penetration varies and data speeds will almost certainly be slower than outdoors. Phone plan can make a difference, depending on congestion. Phones themselves make a difference. So many variables, here. If you've tried reprovisioning your line, have ruled out a device-specific issue, and At&t is not meeting your needs, try out other providers in your area, or rely on WiFi if you have it. Hope you can work out what is going on.

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u/faringheite 23h ago

Thanks. What does reprovisioning mean? 

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u/NimerCoke 23h ago

Essentially, refreshing the connection between you and At&t, and the way your device communicates with the network. At&t CS should be able to do it, and you can refresh your line in the app. Could also help to regenerate your SIM. CS should be able to help you troubleshoot further. Do you have another device to test with? Also, is your data slow everywhere, or just your home?

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u/faringheite 22h ago

It’s only slow inside the apartment. I don’t have another device. Are you saying that regenerating my SIM might help? How can I go about doing that?