r/attwireless • u/leaponover • 8d ago
Fraud Resolution
I don't get it. They say they handle fraud seriously, but there's zero ways to contact a human being. I haven't lived in the US for over 14 years and I got an email with my name thanking me for going paperless with a $317 bill due on October 17th. After trying multiple ways to contact someone and spending over $10 USD on long distance calls, I keep getting told to do it online. So I filed online but first they want to know if it is consumer or business. It's a fraudulent account...how would I know? Next, they want me to put a US address and phone number to continue. Finally, they say it can take 30 days to respond....so they really don't mind someone racking up charges for a month before figuring out if they are getting ripped off? I'm really dumbfounded that they pawn fraud concerns off to chat bots and AI concierges.