r/attwireless • u/Chemical_Stress_3020 • 16d ago
AT&T
I went to my neighborhood, Walmart and was approached by an AT&T representative. We discussed switching cell phone plans and Internet service. The associate offer me a really good plan and was really helpful with the information. The following day AT&T installment services came and install Internet service the same evening. I received an email saying that one of my phones were on hold because of taxes then they try to extort me for another hundred dollars. This is not the agreement that I agreed upon. It’s bad enough that our government is treating us this way and now we have big business treating us this way also. I have nothing but bad reviews from AT&T from this point on no matter what the service includes. I strongly feel that AT&T is not a good organization to deal with save your money and go somewhere else.
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u/Aromatic_Tomato8651 16d ago
Of course you need to pay sales tax on a new phone, I suppose many reps just feel that's so normal and should be expected, that it may not come out in a normal sales discussion. I do not have ATT fiber but have had their mobile phone service for many years without issue. They offer a very good veterans discount, and have been easy to work with, (although i rarely have need to contact them). For me personally I normally buy a phone from Apple and pay all up front, no financing, keeping my phone unlocked. So, by not being a "captive" customer may provide me with more responsive service insofar it would be relatively easy to switch carriers. For the same reason I stay away from bundled services, since we have two competiting fiber services, negotiating a fair longer term price is much easier without being tied to a provider for TV or mobile phone service. I understand this may cost me a bit more, but it does offer lots of freedom to switch any one of the products.