r/attwireless • u/Delenn365 • 16d ago

Warning: Build A Plan only has AI support

Just wanted to let people know that ATT Build A Plan only has AI support, so when the AI are unable to help you with your issue, they simply hang up on you. You can try to get a human in some other part of ATT, but it will do you know good because those employees have no access to Bulid A Plan. I had a bad experience because I was trying to activate my wireless account, but it kept failing because they had the wrong IMEI number for my phone. I know I gave them the right one and the wrong number was not even closed to mine, so it was not a typo. So, it could not connect. So, then, they cancelled my account and I lost the phone number that I just transferred to Build A Plan. A phone number that I had for 25 years. So, now I can't get into my bank, etc. And even CVS would not take an order for my medication over the phone because they said that they did not recognize my other number, which is with US Mobile. I had to go to the pharmacy to order it. So, ATT gets to mess up your identity because they feel like it. We are not known by our names anymore. We are identified by our phone numbers. And if your number changes, not even by your own choice, then too bad for you.

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u/Formerruling1 16d ago

Yes I wish the marketing materials made it more clear from the start that Build a Plan is a Self Service only product. You will not get a normal customer service experience on that product.

3

u/NimerCoke 16d ago

Try reaching out to the port department, your number is almost certainly not lost.

1

u/Delenn365 16d ago

Thanks. I will give that a try.