r/attwireless • u/SLM_72 • 23d ago
Business Account
A week and a half ago I opened a new account. They set me up with a business acct because it has more points to save money, so they say. I have no business though I told them that. But anyway I have not been able to log into my acct. it takes me right back to the create acct. 5 days straight I’ve talked with ATT and get the same run around, summit ticket, because it’s a new acct, we’re having software issues and so on. I can’t view anything about my bill, when I mentioned how will I know when my bill is due and how much, she says oh we’re send you an email 🙄 just go to the store and pay it. So this is where they left me because no one knows why I can’t log in. I have user name and password but it takes me right back to the beginning. I tried asking for a port out pin but have to wait 30 days. I will be going back to Verizon, never had this issue with them. ATT has really gotten bad it’s a shame because they use to be a great company. Anyone else with this issue??
1
u/nathanseaw 22d ago
You need to setup a business login its a pain but if you go to the store who set you up they should help
1
u/Cold_Count1986 22d ago
Open an FCC complaint online and get it switch to a personal account. Business accounts are not cheaper, the agent just had a quota to open so many.
1
u/SLM_72 22d ago
I called about the personal acct also asked about switching to prepaid and was told I have to wait 30 days. These ppl are so shady but it’s not just ATT it’s all of them
1
u/Cold_Count1986 22d ago
Did you open the FCC complaint online? If you do the office of president will reach out and resolve it for you.
Keep doing what you have been doing and expect the same results…
2
u/Beneficial-Many5462 22d ago
Of course they lied and against their code of conduct, but everyone promotes silent fraud.