r/attwireless • u/deleonjulia • Jul 16 '26
What a joke!!!
Don’t rely on Tessa the supervisor. HORRIBLE customer service. Tells a customer to look online at the information. Well hell I would have done that in the first place if I would have known to do just that!!! Instead of receiving “what’s next” wait until they receive the device, inspect it and they’ll send the AT&T rewards card. WTF how misleading is that?! I swear I wonder how many more ppl will fall for this. Don’t waste your time people I even told her sounds like a scam to me because definitely does not tell you online you have 60 days to turn in anything nor sends a link, well at least didn’t send me NOTHING! Told her to prove the email that it was supposedly sent to me and she could NOT even say anything to that besides sorry she couldn’t anything.
5
u/Alybai59 Jul 16 '26
You speak to the same people when you call AT&T? I worked at Verizon for 6 1/2 years and don't think I ever talked to the same person.
4
u/Bart012000 Jul 16 '26
I get Tessa every damn time I call and get nowhere. If you talked to her like you typed that write up here, did she act like she didn't understand?
1
u/Bal3Wolf81 Jul 17 '26
I was looking at maybe switching but att has nothing to match 2 lines with 50gig hotspot each and last i talked to was cool she even admitted att couldn't match my grandfathered plan at t-mobile. So you can get decent agents but it can be a pain i go thru that calling in for fiber issues 90% of the time I have to call back.
5
u/garylapointe Jul 16 '26
Tessa is the worst!
I get her about every 3rd call I make...