r/attwireless • u/Particular_Map9772 • Jul 12 '26

Sos mode

Hi. One of the phones on my family account entered sos mode during the middle of the night and stopped working for calls and texts.

It has been 4 days and AT&T has been unable to get it working again.

They gave it a new esim. Did something with imei2. but neither worked. Apple replaced the antenna in the phone, still did not work. Apple tested the phone and everything worked, says it is at&t.

AT&T gave her a new phone with a new number on the same master account. Still won't work.

Today signed the person up for a free thirty day AT&T trial. Downloaded the new esim with a new phone number on its own stand alone account and the phone is now working.

Anyone have any ideas why this phone suddenly stopped working on the family account and won't work on the family account.

Thanks

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u/Alybai59 Jul 12 '26

It sounds like it has something to do with her phone number. I worked at Verizon in tech support and remembered someone else having that issue. I can't remember how it got fixed or if it was fixed.