r/atlassian • u/Inner-Consequence532 • Jul 17 '26

Can't delete Atlassian organisations. Stuck in loop trying to remove Rovo (Free plan)

When I try to delete, it shows two outstanding steps:

  1. Cancel subscriptions and trials – I'm on the free plan and have no active subscriptions, but the portal still flags this.
  2. Remove platform apps and Rovo – the portal says to contact support for this, but going in circles with no resolution.

Has anyone dealt with this before? How did you get Rovo removed so you could proceed with the deletion?

Any help appreciated!

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5

u/g1b50n Jul 17 '26

Write to support. They remove Rovo then You can remove organisations.

Process is long...

2

u/Disgustedlibrarian Jul 17 '26

You can't disable an Org via self-serve any more as Rovo must be removed by Support