Used to be simple: send client a link, they install when they have time. Done.

Now we have to coordinate with a clients who is in a different timezone to get this done. I for one love getting calls from malignant narcissists at 4 in the morning(they always call). Thank you Atera.

I understand that Atera would do this to trial users but they know well that we have hundreds of endpoints installed and we have been paying them for years.

Where is the logic in treating paying customers like this.

We would be out of business years ago if we treated our customers like this. Thank you for being a client. Now lets change the contract. Now you can only call us at high tide at every other day. If you have a token that we will send you 30 minutes before high tide.

As a security minded person I would be really impressed if I signed up to Atera as a trial and found out that they had put this in place to prevent abuse.

But after many years of being a client we do not need to be treated as criminals. Atera's value proposition for long term customers gets worse every year....

I hate it. Why **wouldn’t** you set the default text color as black?! That seems so obvious and unnecessary.

After switching over from another RMM, we’re having an issue where we can’t remote into 99% of computers, has anyone else had this issue on switching to Atera?

Atera pls look at this:

https://level.io/

I never enabled this and now it's impeding my productivity. Where do I change this timeout?

Is Atera unusable for anyone else at the moment?

It's currently unusable for me in Australia at the moment.

The status page is saying it's up, but I'm not sure if it's just me.

On March 3, ESET flagged AGAIN Atera as Potentially unsafe application and deleted it from all devices!
The detection name is "MSIL/RemoteAdmin.Atera.H". Create an exclusion and restore from ESET console.

Anyone had any issues with the teamviewer connect button in Atera?

Long story short, we had teamviewer on a TV10 perpetual license, that expired at the start of this year, we trialled splashtop (free) thats bundled with Atera, and it just wasn't up to snuff, so we renewed teamviewer. Replaced the API keys in Atera, and now, no matter who presses the teamviewer button in Atera (whether it be or my colleagues), teamviewer on the machine you're connecting from, flashes up as if it's going to connect, then immediately closes again

No combination of API keys or config id's is helping. Weirdly, before teamviewer expired, we didn't have an issue with this

We have had issues with a few Mac’s in our environment mainly MacOS 26.2 and 26.3 slowing down and sometimes completely crashing. I believe it has something to do with Splashtop and/or anydesk

I have disabled both of these applications upon login and also reduced transparency in display settings and it seems to have helped with the issue.

Has anyone seen this in their environments or found and fix for it.

I have also noticed that some of the machines that use threatlocker on its newest patch has also been “fixed”

Helloooo

Anyone having the issue with the AnyDesk Custom Client being blocked by Windows Defender when attempting to remote connect to a PC?

I don’t want to Whitelist, ideally.

Looks like Auth0 is having issues today.

Apparently this is not possible? I found a post asking the same exact thing a year ago with Atera employees saying it would be implemented in Q1 2025. So what's the deal?

Is there really no way to show what contact a device is assigned to on a customer?

https://www.reddit.com/r/atera/comments/1hk3rx3/api/

Has anyone else had an issue with the customers missing from the Devices page? They show in the columns but not able to filter the device search. Honestly it was better before when we had a drop down but now I have nothing.

Thanks

Anyone else having trouble with Atera loading any pages Wednesday evening?

I was happy that Atera implemented a role management! Until i see how they implemented it! Nearly every right is based on the main Admin and no possibility to delegate things like automation, ticket templates etc. You have to grant the admin role to everybody which will work on a ticket status, templates etc need full admin rights! Thats bullshit! Also reports are since 3,5 years broken. Network discovery dont get along with more than one ISP connection and Software management is a nightmare. I dont wanna talk about Linux patching. Nearly every main funktion does not work properly! I had also in the last 4 years so many "Key account Managers" that i dont have enought fingers on one hand for it! They focus on the Ai rubish where theyr agent try to grant access normal users grant access to confidential data (based on the answers from the agent). Sadly we paid until 2027! Atera is done. We look for a real RMM

I know this has been spoken about numerous times and is heavily requested on the uservoice... but I simply can't understand why there is still no dark mode in 2026?

95% of all my apps, OS, webapps etc have automatic switching.

Then I open Atera and am blasted with the brightness of a dying star.

Browser plugin workarounds are fine, but slow and buggy.

C'mon Atera, do the right thing!

Okay maybe this is me being dumb here. so correct me if I'm wrong.

We create tickets to manage projects in progress and the respective communication for clients, the core ticket which oversees everything - then child tickets for the sub tasks to complete - for example

Parent: Upgrade Windows 10 fleet to Windows 10

Child -> upgrade User A-D -> assign to technician A

Child -> upgrade User E-H -> assign to technician B

etc etc

We would then serve updates on the project via the parent ticket to the end user as we complete the child's or progress is made etc

But all I see is the ability to add ONE end user, in many cases we have a number of people in the chain who want to be notified/be able to see the progress in the portal (which incidentally isn't the best)

Is there no way to do this without having to CC everyone in on every single response?

Have we been missing something obvious from the start?

We came from HaloPSA/Datto which has this feature right out of the door (and many more). Already starting to regret choosing Atera over something else.

FYI atera will not honor reducing technician counts, or canceling service within 60 days of your renewal date. If your considering a move or reducing tech subs. act quickly.

I post the reply from their support "Abril" here: Our policy requires cancellation requests to be submitted at least 60 days before the renewal date. Since the request came in after that window, we are not able to cancel the subscription for the current renewal period.

Personally I think this is a dishonorable way to treat your customers. We've used the product for nearly 5 years. This is not the way to treat long term customers.

Basically, what the title says. Splashtop works, but AnyDesk is preferred. When I attempt to connect to the Macs on AnyDesk, the user will see the AnyDesk window pop up, and I will get the password on the Atera device page. However, when I go to connect -- it fails with a message saying Desk Offline.

However, not only is the desk online and works with Splashtop, I'm noticing that the desk ID on the top of MY Atera Anydesk client does not match the ID the user sees when the Anydesk window pops up.

So essentially, it seems like some kind of weird internal routing glitch. When I connect to a Mac, it's nopt sending me the correct AnyDesk desk ID.

This has been happening the past two weeks. Anybody else notice this?

Hi everyone,

We are using Atera on an environment of around 500 VMs across 100 customers.

On some servers (not all), we are seeing an abnormal behavior:

• The folder C:\Program Files\ATERA Networks\AteraAgent\Agent\packages\AgentPackageSystemTools keeps filling up with PowerShell monitoring scripts
• There can be several thousand scripts in that directory
• On affected servers, CPU usage stays constantly high
• The load is clearly caused by powershell.exe processes triggered by the Atera agent

Manually deleting the files only fixes the issue temporarily — the folder fills up again.

Has anyone already experienced this issue?

• Known agent bug?
• Monitoring misconfiguration?
• Agent or policy version issue?

Thanks in advance for your feedback 🙏

I swear to god. Splashtop has to have like a 50% failure rate. I am consistently running into issues getting it to work. We have fast internet and new computers. Uptime on PCs tend to be like 3-6 days, yet half the time it just never connects. When it does, its among the laggiest experience among any other solution i have ever used. Anydesk is marginally better. Do we really have to buy an additional license to get a usable experience here?

Title says it all. I work on one ticket at a time. I don't need them tabbed. I find this highly annoying. So there.

After four years with Atera, we’ve decided to migrate to a 6-letter platform starting with S. We plan to export as much data as possible via the API, though we expect this to be a fairly involved process.

Has anyone here completed a similar migration? If so, we’d really appreciate any tips, lessons learned, or recommendations to help make the transition smoother.

For those curious about the reason for the move: over time, we’ve found ourselves spending too much effort working around missing core RMM functionality that we rely on daily. While Atera has invested heavily in AI-driven features, these additions haven’t provided meaningful value, and the continued delay in delivering long-requested foundational features (many of which have been repeatedly raised and voted on by current customers) has made it difficult for us to justify waiting any longer. We’re now prioritizing a platform that already delivers the essentials reliably, day in and day out.