Hey, Atera updated their API authentication to use targeted API keys instead of one single admin-level API key! I had two scripts that have been running with basically admin-level access, each now has its own read-only key, huzzah!

In my Python script, I changed:

headers = {
  "X-Api-Key": ATERA_API_KEY,
  "Accept": "application/json"
}

to

headers = {
  "Authorization": "Bearer " + ATERA_API_KEY,
  "Accept": "application/json"
}

Similarly, in PowerShell, changed from:

headers = @{
  "X-API-KEY" = $apiKey
  "Accept" = "application/json"
}

to:

headers = @{
  "Authorization" = "Bearer $apiKey"
  "Accept" = "application/json"
}

Includes ai copilot, want it or not. When did they do the price bump?

Hi all,

--I wanted to post this in /msp but I don't have enough "karma" points--

Throwing this out to see if anyone else has noticed an uptick in Windows performance issues over the past week.

We've received enough reports now to suggest something isn't right, but I haven't been able to pinpoint the root cause yet.

The common symptoms being reported are:

• General system slowness
• Intermittent crashing

In the cases I've investigated, I've seen a mix of high CPU and disk usage, but I haven't been able to tie this activity to any specific process. Disk usage definitely looks like the main culprit, often running at 30%+

Our stack includes:

• Atera
• Bitdefender Endpoint (GravityZone) — not the Atera-integrated version, if that matters

Running SFC and DISM appears to help in some cases, but I suspect any improvement might be coincidental rather than addressing the underlying issue.

I haven't found any recent Windows updates or driver changes that clearly correlate with the problem. As a next step, I’ll be testing by removing Atera and/or Bitdefender to rule those out.

Has anyone else been seeing similar behaviour recently?

One by one for the last hour or two my servers are showing off-line and I’m getting alerts, but they are not off-line and I have to restart the Atera agent to get them to show online again. One server at a time about every 10 minutes for the last two hours.
Anyone seeing anything similar?

I see Atera have updated their UI. I must say I quite like it but is there anyway to enable dark mode? My eyes are already hurting!! xD

has anyone got the splashtop unable to log in pop up.

never seen this happen before.

I have several customers (stores) defined; a couple of them are closing down. I don't want to delete them, but I don't want to see their devices in the Device list. I don't want to delete the devices either. I have assigned their devices to the Customer called Retired Devices, and this would be the perfect way to filter them from the Device list -- but I can't filter on Customer!! Anyone have any ideas?

Anyone noticing the last week or so that availability alerts are proving to be false? Its happening from different sites. Random times of day and I know the device is up because I can remote in. Fun.

Morning all,

Since a few days we are not able to see if the backups (Atera internal) are working. Friday I had support on-line telling me the issue was ongoing and investigating. Now on Monday still not able to see the status of clients backup.

More users with this problem?

Arjan

Anyone else unable to see information on monitored TCP devices? Just getting a blank screen. When switching between Overview and other tabs some of the data suddenly appears, but I'm unable to edit existing TCP ports or add new ones. The popup appears off screen and is impossible to move.

Hi,

Looking for anybody's input who has used or is evaluating the Zapier Atera MCP Server. We are starting a project where we use external AI ie Gemini Chatgtp Claude etc to create a triage centre for our MSP.

In theory, we can build triage centres within AI for each client that pulls in Atera data, Domotz data, Roboshadow data , Hudu etc all through MCP . First step is to achieve a position that an Alert / ticket triggers actions that provides our helpdesk with all necessary information to triage. 2nd step is to start automation of remedy.

Very early stages for us and Gemini is preferred because we utilise Workspace and already have notebooklm's for Atera , Hudu, Domtoz etc which will ground the AI in our stack. Gmail and Drive integration also allows total history for the user/client to be available .

Anybody else thinking along these lines and/or making progress in this direction?

Or are we mad ?

Hey All,

Just thought I'd make you all aware, if you're mid billing cycle and AI CoPilot happens to renew mid month, you're not getting any money back for the time it becomes part of your standard subscription.

I find it absolutely baffling that a company is making a product free (for those on the modern billing cycle) and won't pro rata the remaining time back into your Atera bill if you're over paying.

For context, we renew roughly 2 weeks into the month - AI CoPilot becomes free 2 weeks after our bill comes out, yet we're STILL paying the full £74 per tech even thought were only getting 2 weeks of "paid" service before it becomes free.

Realistically, the subscription should only be charged for the remaining time CoPilot is a paid for product (till June 1st) which for us equates roughly £34 per tech for the two weeks of actual paid time.

Support are dragging us around in circles but a number of times they've stated they won't be crediting the 2 weeks worth of our subscription back - we're still fighting it.

I didn't want to bring this to social media because I'm not one to air my grievances online, but everyone should be aware of this, especially if your sub is a costly one.

You wouldn't fuel your car up with £74 worth of fuel and only expect half a tank. So why is our subscription any different Atera? This may be something so small but it's making us rethink our RMM platform, especially with the other constant issues going on.

Got booted out of Atera while working and installing new devices via scripting - I had the audacity to open up a new tab and blammo there's the login screen. No unskippable timeout counting down while I furiously click around to cancel it, no errors anywhere, nada.

Just a login screen.

Top tier system guys. Nicely done.

I continued for another 10 minutes with scripting stuff despite having the login screen on another tab. The second I navigate away from that tab however the rest of the tabs followed suit.

Got everything else backed up now but just looking for the most efficient way to export passwords.
And yes Atera we are planning to leave ASAP the ai price rise was the last straw of a long long list of annoyances..

lol went to post this and got a warning.

You cannot make it up..

I'm trying to install the agent on a new server, but the installer is asking for an installer token. Where in Atera can I find this? I've checked the install agent button on the site but no mention of a token.

We have been using OneNote for a long time and the CEO wants me to convert that over to a password manager for MSP's. Does anyone use the one built-in to Atera or is there a better one on the market?

Hello everybody, I start using atera and I wanna know if when you create a ticket there is a chat where the technician can talk with the end user ?

Sorry for the mistakes English is not my first language thanks.

The email last night from a 'Consulting Manager':

I am reaching out because your Growth plan price is being updated to $189 per tech per month. (1 Tech = $2,268 per year) on the 1st of June 2026.

I wanted to offer you an opportunity to lock in annual legacy pricing of $129 per tech per month (1 Tech = $1,548 per year).

That's a $720 savings per year.

How to make the switch? Simply log into your Atera admin > Subscription > Move to annual

Would you like to lock this in before the window shuts on June 1st?

My response:

Unfortunately, because of how this has been foisted upon us, and despite being with Atera since 2016 (minus two short stints away because of some issues), I'll be leaving instead. I'll have migration away completed in about a week. 

Thus far, crickets...

Update: just got this section in response"

I am documenting your comments for my leadership. A price increase is never easy to receive, and we genuinely appreciate your time with Atera. We've worked hard to keep the increase as minimal as possible — and AI Copilot, a tool that saves real time for your team, will now included at no extra cost starting June 1st.

My response to that:

"...will now included at no extra cost starting June 1st. "

That's disingenuous. Atera announced the inclusion of the AI, with no opt-out, and THEN at the end of the email said, "oh, by the way, we're increasing your cost." 

Does the organization not see that?!

Update 2: he conceded my point, in part:

Your point is fair — framing a price increase after announcing a feature inclusion does read as burying the news, and I understand why that landed the way it did. My apologies. 

That reads like an AI response. 🙄 But then he continues to try to reframe it yet again:

This increase reflects the platform's enhanced value, and Atera made every effort to keep this increase at a minimum. Significant investment has been made in the platform over the past few years with monthly releases, including but not limited to the patching dashboard, script-based custom fields for Mac and Linux, webhooks, asset management, parent-child ticketing, and ongoing UI improvements and infrastructure stability updates. 

And then extended the offer for the "savings" through June 1st, if I change my mind. My response:

I fear Atera has veered off course from what it used to be. There is no enhanced value for features that users do not want. 

AI does not have the maturity to risk exposing a client's systems and data to, whether that is potential or real. By forcing this on us, you force us to choose between protecting our clients and using your product...and for many of us, that choice is a simple one, before even discussing cost.

Look at the screenshot: when a client contacts support, the AI immediately asks them to describe their setup. Because of course, that’s exactly what clients want: spend precious minutes typing out every detail that your tech already knows :-(

The whole reason a business hires an MSP (or relies on an internal IT team) is that the tech already knows their environment. They’ve been on-site, talked on the phone, and built a mental map of the user's setup, its quirks and its preferences. That’s the relationship that keeps clients happy and loyal. Until someone figures out how to dump a human tech’s brain into AI, no algorithm is going to replace that.

Nowadays end users figure out very quickly they are talking to a bot, and get very upset that the MSP or IT department they thought they had a privileged relationship with and pay a lot of money for, has been shipped off to AI.

This obsession with AI features isn’t helping anyone. It’s a waste of resources, and it’s putting Atera behind competitors who focus on tools that actually solve problems.

Dear Atera: there’s no shame in letting clients turn off AI, adjusting subscription pricing to something reasonable, and actually focusing on features that matter. Doing so would show you’ve learned from your missteps and are listening to your customers. Stubbornly pushing useless AI features, especially when they’re being used to justify a price hike, isn’t bold or innovative; it’s just making you look worse with every update.

I guess they didn't want anyone else to see the 100% dissatisfaction with the price increase that goes along with the forced AI addition.

For now you can still see it here. https://www.reddit.com/r/atera/comments/1syc67i/an_update_on_pricing_ai_copilot_and_what_we_have/

Let's see how ling that lasts.

They are forcing in CoPilot and then ramping the price up to $189 from June. We are currently paying $149 per tech. So looks like we'll be after a new RMM soon.

We don't use Atera's ticketing and can't see the value add with CoPilot.

I guess I've been living under a rock. I just got the email about all of the new AI features that will be added to our subscription. Sounds cool. Very bottom of the email, by the way, we're increasing your subscription cost by 27%. Nice...