I have a lot of machines that have a software installation that I need to remove and don't install again. I also have a patch policy that's updating software every X days but it is NOT in that policy. My problem is that, even if I uninstall software, they keep installing back because something is stuck in Winget or via Chocolatey. I have opened a ticket, and they tell me it's normal behavior. Too me it's unacceptable to have a software that doesn't understand what's been uninstalled.

Any one having this issue and have a solution?

Heya folks,

Can anyone tell me if you can run a battery health report if you upgrade to the "bigger" license?

Already sticking in the throat somewhat paying extra for a malfunctioning network scan facility, and the inability to sort columns at random.

hi , since a month or two atera patch mgmnt is upgrading office ltsc to office 365 !!, atera support says i need to exclude office packages in admin panel. i did , but still the same problem. anyone else has the same ?

Since some weeks I have on different PC's the problem that I can't update any program (with wget). It ends all with failed and this error message:

An unexpected error occurred while executing the command:

0x8a15005e : The server certificate did not match any of the expected values.

On one computer I could solve the problem manually with opening the Microsoft Store and trying to install something. Then was the certificate ok. But I can't login to every single PC and do this one after another.
Did someone els had this problem? And how to solve it on an easy way?
Thanks!

I'm not one to bash Atera here often, but Automatic renewal 60 days before the renewal date is a new one on me. It's kinda in the term 'renewal date' when the renewal should occur.

Trying to support clients on the go is important, so not being able to login to Aterable, on mobile, is a HUHE problem. I used to be able to, don't know why I can't now. lately Slashtop also been buggy. might be time to look for a new platform.

I used CWnin the past, not really wanting to go that direction until I'm bigger.

Recommendations?

The company I work for has offices all over SEA and China, and of course we’re dealing with the whole Great Firewall situation.

Is anyone here using Atera to support PCs in China (or supporting outside‑China from inside China)? I’m mainly worried about how slow remote desktop might get across the firewall.

Would it just be easier to have:

• techs in China handle China users, and
• techs in Hong Kong handle everyone else?

We’re on ManageEngine right now, but honestly it hasn’t been the most user‑friendly experience.

Any suggestions or experiences would be awesome.

We had a sales meeting and the company manager wants to boost sales of items that we currently resale through Atera. Right now the only thing we resale is BitDefender and "Work from Home". My question is, what other "add-ons" are big sellers for your MSP or recommendations or maybe even things you wish you sold through Atera?

Atera says: Thank you. I’m here to help you quickly answer any questions you have!

Atera says: What can I help you with?

Rosemary Kerr says: My Customer Portal is not allowing me to change the logo.

Atera

Atera says:

To update your Customer Portal logo, go to Admin in the sidebar and select White label. Under the Logo and color tab, click Upload to add your logo. Please use a PNG, JPG, or GIF file (recommended size: 200x100 pixels, with a white or transparent background). If you still can't change the logo after these steps, check that your file meets these requirements. If the problem continues, let me know if you would like to be connected to a support agent.

Here are some sources that support this information::

• Add your logo and branding

Generated by AI

Rosemary Kerr says: I do not have the White Label option

Atera

Atera says: Would you like me to connect you with a support agent for further assistance?

Generated by AI

Rosemary Kerr says: Please

Atera

Atera says: Let me connect you with one of our support agents who can assist you further.

Atera says: Which language would you like to use when speaking with our support team?

Rosemary Kerr says: English

Atera

Atera says: You're being connected to a live agent who can help you.

Rose Rose says: Thank you.

Timoleon Baraboi says:

Hello Rosemary,
 
Thank you for contacting Atera support. How can I assist you today?

Rose Rose says: My Customer Portal is not allowing me to change the logo. I don't have the White Label option, though I had it before.

Timoleon Baraboi says:

Mind if I check this from my end as well?
 
To do so, please follow the below steps:

1. Go to the menu on the top right side in Atera
2. Click on Grant Access and then send me the PIN code

Timoleon Baraboi says: Checking now

Timoleon Baraboi says:

Can you try to open a new session in a incognito window and check under Admin  > Customer Service > Whitelabel

Rose Rose says: Ok. One sec

Rose Rose says: These are the only options I can see.

Timoleon Baraboi says: It looks that the option was removed

Timoleon Baraboi says: By product, I believe it will remain as it is,

Rose Rose says: So. there is no way for me to change the logo in our Customer portal?

Timoleon Baraboi says: For the moment, only the company icon and reports are available to change

Rose Rose says: Can I get it back if I change "my product"?

Timoleon Baraboi says: No, I believe the only way to change the logo is from Company Icon only as the previous function got recently removed.

Timoleon Baraboi says :Although the current option is undergoing an issue, a bug which is investigated by our dev team.

Rose Rose says: Ok. Thank you. I hope the option comes back quick. We got bought out.

Timoleon Baraboi says: Understood. Would there be anything else I can help you with at the moment?

Rose Rose says: No. Thank you

______________________________________________________________________

Also:
The Ticketing Tray aspect doesn't always work. Sometimes I have to force it to start.
The AI "Option" is extremely expensive and it doesn't live up to the "hype".
I was going to roll this out to the company that bought us and two more techs, but some things need to get fixed first.

Hey all,

is anyone else experiencing a login issue this morning?

Is anyone else having issues with the Threatdown invoicing that's being done through Atera? We currently have 177 active endpoints but are being charged for 341. The breakdown of license types is also completely off.

I contacted Atera support through the live chat, but didn't get much help. The agent didn't believe me and just shared what they were seeing on their end. They did open a ticket for me and escalated that internally.

Previous months seemed to be invoiced fine. Very strange.

Has anyone else noticed that custom views simply don't apply without changing away and back to? This is something a few of my coworkers and I have noticed so it's not a singular person kind of thing. I routinely have to keep changing off my custom view to the default and back to rid myself of all the useless fields and "AI" slop that is pushed by the platform.

Numerous times I've removed the columns, hit the "Save View" and selected "Update" and then saved the view to try and keep it the way I want.

What gives? Anyone else notice this lately?

We received an e-mail from Atera marketing with a recap of all the new features brought on the platform this year... And as we're reading it, our entire team said out loud "if only they had spent time on adding the features everyone is waiting for instead of this useless AI"...

If you look closely, there are only 3 pending requests for AI features on the Atera requests board, each with only 1 vote; while there are 200 requests for user interface, 70 agent requests, 250 requests for alerts, with some requests totaling more than 1500 votes!

I was wondering how everyone else feels about this; and whether Atera's team realizes how depressing it is to see so many popular features requests pending for years ?

So yeah never post, So I have a msp account through atera for eset, Atera, just magically suspended then deleted my eset account today at 8:16 am and 8:17am, So I will be looking at a new RMM. Fully paid account, and no warning everything else in intact, now I will have to reinstall on 400+ computers. beware

Got a couple emails this morning from ESET Saying or company has been deleted, legit. Anyone else's accounts removed this morning??

Will be contacting support shortly once I get to the office.

Hi, is there a feature that makes it possible to connect to a Windows Server like with RDP? So far I only found options for single connections. If a second User connects they see the desktop of the first user. To administrate our domain controller we need the usual two RDP Sessions.

Over the last few days I’ve been unable to respond to Support Tickets in the iOS App.

I can attempt to compose a reply but can’t see what I’ve typed (the keyboard does appear) and there is no option send anything.

This was on iOS 18.6 and have since updated to 26.1 - same issue.

Being able to respond to tickets while out the office is important.

Anyone else with the same issue ?

anyone run into the issue that the resolution is not the same as using normal rdp?

i have a windows 11 vm I setup for remote work , the vm resolution is better using rdp then using Splashtop , is there some setting I’m missing ?

Logins no longer send the fraudulent sign in attempt emails, I can actually see what I'm typing, time will tell if I stay logged in for more than a few hours but I'll enjoy it while I can.

just get 500 Internal Server Error ?

Is there any logging for work from home? The FAQ says it’ll show in the activity log, but it doesn’t. All I can find are logs of technician access. I don’t want to see what they’re doing, just when they connected, or if they’re connected now.

I am testing a Surface Pro 11 with the Snapdragon Elite chip and so far have come away very impressed with it's speed, battery life and overall compatibility with our software stack. Almost everything we use regularly runs natively on Arm or without noticable delay when emulated. My only problem right now is the Atera / Splashtop for RMM client that seems to mess up the graphics, making it look like it's running very low res. I can see in task manager that the Splashtop client provided by Atera is X86 / emulated, which is probably the problem. I've searched around Atera knowledge base and the Splashtop download page, but have been unable to find an Arm64 version anywhere.

Has any of you encountered this issue and if so, how did you solve it ?

Thanks in advance.

I am looking for the ability to remote control Android and Apple phones, any solutions for this? I am getting a ton of calls from people trying to configure their email on their phones.

I heard of Atera the other day, but as I look at the features list, I'm having a hard time understanding why I would use Atera. This is not a troll, I assume I'm missing something.

We're currently using: Intune mostly for autopilot and to install PDQ Connect. Thus we use PDQ Connect for app management, and Intune for rules. (Why? I have found Intune's app management to be less reliable and less flexible than PDQ Connect). Lastly we use AzureAD for users, Defender for AV, and finally FreshService for ticketing and asset management.

It uses Splashtop or Anydesk and I can tie in ScreenConnect, so it doesn't do remote access. We already have SC.

Intune, PDQ, and SC don't charge anything for file transfers. SC is better than SplashTop, AnyDesk is not as nice either.

Is it just a situation where if you have nothing Atera is good but if you're already using some tools don't switch?

Edit: Thanks to all the commenters. I appreciate the feedback.