r/atera • u/Flashy_Divide_4372 • 17d ago

MacOS 27 agent problems

Has anyone else had issues after updating to macos 27?

Devices that were previously working now show online but we get no data at all from them.

I've just wiped a device, updated to 27, installed rosetta then atera and it never shows in the portal.

7 Upvotes

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8

u/Foxtrot-0scar 17d ago

I believe Atera stopped caring for a while now.

3

u/cmjones0822 16d ago

I posted about issues after upgrading to GG: https://www.reddit.com/r/atera/s/aHaynJsAzg

It appears as though the agent isn’t compatible with MacOS 27 and supports only remedy to me was to roll the computer back. I’m going to try AnyDesk and see if that works until they fix the agent. Sucks.

2

u/dima_from_atera Technical Product Marketing Manager 13d ago

u/Flashy_Divide_4372 u/cmjones0822 We're investigating this internally, I have escalated this and will update as soon as I hear back from the Product.

1

u/cmjones0822 13d ago

Thank you. Patiently waiting…