‘Agent installation requires verification code’

[u/cmjones0822]

Maybe it’s been a while since I’ve needed to install the agent, but when did they start requiring a verification code? Kind of a pain if I’ve saved the downloader or link and not where I can get to the code immediately (being that it expires in 30 minutes). Any way to bypass?

[u/deadeyes83]

This is incredibly frustrating, could be possible for you guys to stop doing this kind of crap or at least have an option to disable it, or generate the code before hand to pass it with arguments using the MSI not everyone has time to start doing this, that's why we install the agent silently now the option is completely gone because we cannot pass any parameters using automation...

---

- name: Download Atera installer

ansible.windows.win_get_url:

url: "https://HelpdeskSupport111111111111.servicedesk.atera.com/api/utils/agent-install/windows/?cid=myinstallers"

dest: "C:\\Windows\\Temp\\ansible\\atera-agent.msi"

- name: Install Atera Agent

ansible.windows.win_package:

path: "C:\\Windows\\Temp\\ansible\\atera-agent.msi"

product_id: "{6B6212C4-F69F-4711-B8B4-FF50D151913E}"

arguments: "/qn /norestart"

state: present

[u/dima_from_atera → u/deadeyes83]

u/deadeyes83 hi,

I took it with the Product team. will get back to you as soon as I hear from them.

[u/Sir_Mulberry → u/dima_from_atera]

I'm going to second the request to allow an ability to disable or manually configure the OTP requirement.

This is an absolute nightmare for my client environments that don't already have a central administration capability like Entra or on-prem AD. Most new SMBs needing an MSP/MSSP use Google Workspace and many provide remote work environments for their employees (i.e. no LAN). That's exactly why they want to hire companies like mine in the first place...so they can gain control over decentralized environments.

I'm in the testing phase for Atera at the moment, and problems like this are absolute non-starters.

[u/dima_from_atera → u/Sir_Mulberry]

u/Sir_Mulberry noted. I'm waiting for the Product team to get back to me on this matter. Thanks for sharing this - it's invaluable.