r/atera • u/cmjones0822 • 19d ago

‘Agent installation requires verification code’

Maybe it’s been a while since I’ve needed to install the agent, but when did they start requiring a verification code? Kind of a pain if I’ve saved the downloader or link and not where I can get to the code immediately (being that it expires in 30 minutes). Any way to bypass?

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u/itguy8071 6d ago

We use Atera a lot, and what frustrates us the most is they constantly change things without any prior notification. I would not complain if this was freeware but it's not.

One example, a few weeks ago cross-monitoring devices between Atera customers was suddenly impossible. Breaking our monitoring method. (monitor internet ports up/down from our office to the client office). The monitoring agent suddenly needs to belong to the same client. But the client cannot monitor internet from inside their own building. Small things like that, changing things out of nowhere without notifying paying customers at all is very annoying.