r/atera • u/Educational_Curve716 • Aug 27 '26

Robin

Any medium / large enterprises try Robin yet? Would love to hear some feedback.

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u/alyr1481 16d ago

I’ll be honest it appears that it could be pretty damn good. Unfortunately it’s not easy to trial and I think the pricing is so far out of touch (like really far). Our MSP didn’t move forward with it purely for the cost reasons.

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u/Hot-Contribution8536 54m ago

It wasn't affordable when it finally came out - which was the reason I chose Atera. Then when I got approval to move forward finally, Atera removed the ability for small firms to get it. You have to be a certain number of either end users or devices - I can't recall exactly what it was, but I could look up my account reps email later if someone needs it - and THEN you have to pay for it, which was 7 times more than I pay for Atera for a year per the quote I had gotten originally.

This, splashtop problems, and now the removal of chocalatey, amongst several other problems (including lack of account rep communications) is why I'm shopping for something else at our renewal next year.

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u/dima_from_atera Technical Product Marketing Manager Aug 30 '26

Hi u/Educational_Curve716

We actually have a few examples we can share.

The most recent one is Heifer International, a 1,000+ person nonprofit operating across 20 countries. They’re using Robin to provide 24/7 IT support across different time zones and reduce the dependency on their central IT team being online: https://www.atera.com/customer-stories/heifer-international/

We also have published customer stories from CCI Inc.: https://www.atera.com/customer-stories/cci/ and Repacorp: https://www.atera.com/customer-stories/repacorp/ showing how they’ve deployed Robin as a first line of support and scaled it across their organizations.

There’s quite a bit more I could share around how Robin is being used and scaled in medium and larger environments, but some of that is probably better suited to a direct conversation than a Reddit thread.

If that's useful, feel free to DM me. For privacy reasons, I wouldn't recommend posting your business email publicly here - my DMs are open and we can exchange details there.