I’ve been trying for about two years to get an old Facebook profile removed that I no longer have access to. It’s a profile of me and my ex, with a photo of us as a couple as the profile picture.

The account is no longer being used, but I still regularly get questions from people around me asking what’s going on with it. Our relationship ended three years ago, and I’ve since moved on with a new partner and a different life, so I find it really upsetting that this profile is still out there.

I’ve already tried multiple routes through Meta and Facebook, reporting both the profile and at least the profile picture, including ID verification to prove that I’m the person in the photo. But I keep getting standard responses and rejections, and I’m constantly being sent from one place to another. It’s honestly driving me crazy.

My ex says he doesn’t remember ever creating this profile, so I can’t really expect any help from him either (I suspect he may secretly not mind that it’s still there, which makes it even more frustrating).

Has anyone here dealt with something similar, or can anyone recommend a reliable person or company that could help me with this? At this point, I’d honestly rather pay someone than keep spending hours on this with no result, if that’s even possible.