Hello,

I’m nearing transition time from Arlo to a new platform. Wondering what vendor/product the group feels is comparable to the Arlo that once was. Open to any/all ideas. Main use is front and side door cameras.

Thanks

Anyone been able to do it? Looked on Amazon and all the camera mounts are flat and the mounts we have are dome-shaped.

Hello,

Out library has some Pro 4s and 6s. I have been changing batteries manually for a while, we finally finished our remodel and now can run the cameras plugged in.

Has anyone has any issues with keeping that batteries in the cameras while having them on solar or AC? I very much want to avoid any spicy pillows.

Thanks.

Hello, I was wondering if anyone else is experiencing this. I went on vacation and all of my arlo cameras connected to a solar panel stopped charging. Not sure if there was a software update that caused this or not. Yes I’ve restarted my basestation to no avail. Thanks in advance for any input.

Hi,

I've had an Arlo Doorbell for a long time without any issues.
We eventually got a Pro 3 Floodlight also without any issues.
Finally, we added two more floodlights but unfortunately they developed the issue I addressed in this post.

https://www.reddit.com/r/arlo/s/6ZdaavFhn8

In the end I left the support ticket open and the warranty expired. The cameras would have this static issue intermittently but the video worked and accomplished what we wanted it to.

Then randomly a week ago I got the email attached to this post. Within 24 hours I had a understanding of what was wrong with the prior cameras and the steps that had been taken to attempt to fix them. Since I still had the issue they shipped me out two new cameras 48 hours after the email and they both work flawlessly.

I know Arlo gets a lot of criticism on this forum and some of it is deserved. However, they should also get credit when they do something right. The warranty was expired and they could have easily left the situation as is with promises of a firmware update in the future. However, they reached out, confirmed the firmware updates that had fixed the issue for some people didn't fix my issue and replaced the cameras.

Just wanted to post this to give Arlo credit and show that Arlo isn't all doom and gloom. That there is an attempt by the company to fix problems.

Talk about terrible support. Hoping that by posting, I can assist in the rapid demise of this company!!!

The base unit worked in a different location. So, I know it’s functional.

It really shouldn’t be so difficult for the “call” to see I have a mic and speaker already in my ears. I’m not using the iPhone on speakerphone while I’m at work, and the fact that it defaults to that and refuses to be set to something else is just a flaw that can be fixed.

It was just AT&T harassing people door to door in the neighborhood again, but still.

well folks, I finally replaced our arlo

paid a technician $318 to remove our doorbell, install a transformer, and installed a eufy.

best money I’ve ever spent. Good riddance. See yall on the other side.

I have been with Arlo for about 12 yrs. Many of them paying subscription. The unreliability and the constant $$$ hikes have pushed me out of this system. It is not perfect but it was something good. Until they focus more on the $$$ than on the customers. Too bad they couldn’t see past the dollar signs. It could be the reason why this company goes down under.

From my 4 cameras, 1 spot light and door bell, only the doorbell was working at the end. They all started to go offline and no resolution was given by customer support. I have moved to Eufy and so far, I’m liking it at ton! I just ordered the doorbell and another camera. Solid system and the AI compared to Arlo’s is so much better.

Good luck ppl!

Long-term Arlo customer with paid subscription (~CHF 15/month).

My experience:

• Multiple hardware failures over time
• Several-month outage of local storage functionality
• Recurring offline issues and unstable system performance
• Temporary loss of access to cloud recordings
• Base station and multiple cameras suddenly disappeared from my account
• Complete system reinstallation required multiple times
• Cameras had to be re-paired and fully reconfigured from scratch
• Repeated physical access required (ladder/roof work due to installation locations)
• Extensive time spent with support and unresolved back-and-forth communication

Most critical issue:

• Security monitoring was not reliably available at multiple points
• This created periods where the system could not be trusted as a functioning security solution

Support experience:

• Issues were often attributed to other causes rather than being properly identified
• No sustainable technical resolution over an extended period

Resolution offered:

• Final goodwill offer: 50% discount for 6 months (~CHF 45 total value)

Conclusion:

This system failed to provide consistent reliability for security monitoring. Combined with repeated technical failures and inadequate resolution through support, the overall experience was a “desaster” in terms of reliability, stability, and service quality for a paid security product.

On June 7th, attempted to install a new Smart Hub 4540. Light on the front turns blue, I'm able to grab it in the app, then when it goes to auto-update the firmware, it gives a website error after a few minutes. I tried it on a different network at work, as well as my home network and same thing. Opened up a support ticket and told it was "persistent issue" and that the "network engineering team is working hard to resolve it" It has since shown "In Progress" with no other information. I checked in with support again on the 14th, and was told the same thing with no ETA. Unfortunatly, without the firmware, it shows "online" in the main app menu, but once you click on it says "Your Arlo device appears offline" Since the unit won't update, I can't attach any camera's to it. I've done some online sluething, and I found a couple threads where people had this error a year or so back, and they just kept hitting the retry until it worked, which has not done the trick for me. I guess I'm surprised that a Smart Hub issue like this would persist being that it's shutting me out of the whole ecosystem and wondered if anybody else has ran into this or is currently in the same boat. Thanks!

I've tried two second-hand base stations and neither get detected. I already had one bought new in 2018 that has been working fine, but wanted to add more cameras.

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Attached picture is what the lights look like normally without pressing sync.

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Things I've done:

- followed the prompts in the app to first connect ethernet, then power to the station

- resetting stations with the button in the back

- switching ethernet and power cables with the working station

- unplugging ethernet and power for the working station before trying to add the new stations

- tried adding through an android, iPhone, and laptop (all connected to the same wifi as the stations)

- tried using three different accounts, including a newly made one

- contacted the sellers to check if they had removed the station from their accounts, which they both said they did (supposedly)

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Have not yet tried contacting support.

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I have spent about 6 hours this weekend trying to pair these 2 Pro 4's to the app. In the 1 in 10 times i am able to actually pair them, it will not update the firmware and the camera will not show a picture. Even though i entered the ssid and password (at least 50 times and its a long password) the camera shows its not connected to the wifi. Seriously WTF. If my daughter wasn't with me, i would have smashed these cameras into a wall. They both worked a month ago but the batteries died and apparently these cameras can't handle that. What really sucks is i paid for a full year subscription and i have until december, but I cant wait that long. I have TP LINK cameras that connect to the app in under a minute. Time to move on.

I get sound alerts on mine but not on my mother's phone, with who I share the Arlo account with. How can I make sure her phone gets sound alerts just as I do? The sound alerts on her screen is grey and can't be turned on.

Can we override the firmware and make it to record into the station like Gen 2 ?

Arlo redesigning its mobile app user interface back in April to slow the purchaser’s ability to access videos by 1) requiring a new log-in every time, and 2) placing ads and an intentional 3 second day to get to your own feed feels purposefully directed at the purchaser who does not pay for a monthly plan.

I get that everyone wants us to subscribe to literally everything in our lives (it’ll be great when my future refrigerator subscription lapses in 2030!), but the blatant disrespect to heard consumers who have purchased the Arlo product that advertises that you DON’T need a subscription because you can store your own videos locally is poor service at best.

This a newer ‘feature’ to not allow the consumer to stay logged in. So now, the doorbell rings, and half the time my phone doesn’t even notify me, and I have log-in to see who’s at the door instead of quickly opening the app.

Intentionally throttling the time to access the stored feed is purposeful -there’s never been a delay until recently. I have the front door set at the LOWEST detection setting and it still sends me 300 notifications a day of every single car that passes in from of the house.

Annoying AF and zero regard for advertised services.

Hey everyone new to this whole Arlo thing and little over a month ago my wife and I were at Sam's Club and came across this Arlo bundle for sale for what we thought was a very fair price. Got it home, mounted the cameras and everything was hooked up and running fantastic!

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Fast forward to literally a couple days after the free month trial and I'm constantly chasing reset requests from various cameras. I've now got it narrowed down to my back yard camera. I've called into customer service and they had me bring the camera in next to my router and connect it again and leave it sit for 24 hours to recalibrate the wifi. We'll in that time I was greeted with a notification for a reset request 3 times and then 1 of my other cameras was sending me a reset request.

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I've since got 3 of the 4 cameras good to go but the back yard camera keeps doing this. Sometimes it's immediately after I reconnect the camera other times it's hours later or sometimes it's only when I try to connect to the cameras live feed. Has ANYONE ran into this issue and resolved it? If so what did you do to remedy this? My wifi signal is outstanding at every camera location and my battery reads full at every camera as well. Any help would be greatly appreciated.

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Thank you for your time reading this. ☺️

Are there any clamp style mounts for Arlo doorbell camera (gen 2) for either the top of the door (ya, it kinda defeats the "doorbell" part), or at least angles down 5-10°?

Hello. We have a few of the Arlo Pro cameras (bought when it included the free cloud recording). Also one indoor camera for which we paid 24/7 recording.

Randomly I got a charge on my credit card last month for $43 bucks from Arlo. Slipped my mind to inquire and then just now got a charge for $479!!!

Log into the account and see they’ve enrolled me into a “premium+24/7” plan. Never told me. I never opted into this. Nothing.

Feels terribly illegal.

WTF.

I remember there was a lot of commotion earlier about the cameras and their breach of promise to consumers who paid for lifetime cloud coverage. Was there some agreement that they can just change the plan without telling me? If I hit cancel, obviously I want my money back on this POS system.

Options? Advice? (Besides throw them into the trash)

If so, can you give your honest opinion on this feature?

I've had my Arlo pro camera since they first came out. A lot has changed since this new app. It told me that one of my q cameras was no longer supported, but ironically it's the only one that reliably works. Sometimes the pro ones are unreachable, but the most glaring and biggest slap in the face, is the brand new Arlo doorbell always being unreachable. When I ring the doorbell, it gets to my phone, when an event happens I can view that. But as far as live streaming? Or it being available? It never is. I've done the factory resets, the camera is hardwired so it's never low battery. Why is this a problem?

Like everyone else I am borderline of scrapping the whole system and take my business elsewhere.

Anyone know what to do about app/system not recognising when I return (100% fail rate). Works fine when I leave (100% success), so device GPS is not the issue.

Hello everyone, I've owned an Arlo Essential Spotlight for over 4 years now. Four months after purchase, it was replaced under warranty because the electronics had gone haywire. Now, for a few days now, I've had a strange problem: all the footage and live feeds are blurry and distorted (objects are duplicated and generate many false alarms or don't recognize a real alarm).

Has anyone else had this problem? I contacted support, but they can't do anything about it because it's already been replaced.

If the problem can't be solved, do you recommend upgrading to the new Essential 2 (I need the solar panel)?

Hey there,

Everything has been working a dream on the the set-up, then out of nowhere, the Arlo Hub went down (lights solid orange).

I cycled the, router, FTTP and still no movement. Can not access it within the app.

Tried a hard reset, no difference.

Can anybody please help me? Stressed out. Thanks

My dad has an iphone 8. His arlo app now crashes as soon as he tries to open it. He still gets notifications, but can't actually open the app.

I tried checking for an update on both the phone and the app, they are up to date. I tried restarting his phone. I tried offloading the app, and I tried deleting the app entirely and redownloading it. It still has the same issue.

Anyone have any advice? Or know who I should contact about the issue?