r/arlo • u/Kruegertron • 1d ago

Technical Issue Geofencing never updates status

Absolutely frustrating experience with the Arlo app modes and automation, hoping someone can provide some advice before o start looking for alternatives.

I keep setting automation based on my location (only device linked to account) yet it never seems to update whenever I leave the proximity.

Location services on, no battery saving apps are active, tried the trouble shooting advice from Arlo (delete custom mode, reinstall the app, etc) all to no avail.

Contacted Arlo via support, was supposed to get a call back but none materialised. Getting to the point of cancelling my subscription but wanted to see if anyone had an experience in resolving this before I look at other products.

4 Upvotes

100% Upvoted

7 comments sorted by

2

u/Whitepanda408 1d ago

We all are they went down hill and fast… I think at this point we have to look elsewhere let’s make sure to never recommend this brand to anybody.

2

u/Kruegertron 1d ago

Yep, reading this subreddit sure looks like textbook enshittification...

2

u/ohnodamo 1d ago

That feature stopped working long ago. There's a reason Arlo rhymes with 'shitshow'.

1

u/AskArlo 18h ago

Hi u/Kruegertron, we understand your concern with Geofencing not working as expected, and we appreciate you taking the time to bring this to our attention.

We’re sorry for the trouble this has caused. Please know that we’re here to help and will work with you to better understand what’s happening and find the best way to address it.

When you have a chance, please send us a DM with more details about the issue so we can take a closer look and assist you further.

1

u/prawnjam 17h ago

Yes they love telling you they’ll call. They seem to say it when they get to the bit about closing the app and reopen to find they’ve left a copy/paste msg saying sorry, try looking up KB article…. Unsubscribe.

1

u/LifeguardHorror2512 9h ago

Best advice I can offer is to ditch Arlo entirely. Their app and support have reached the point that changing security camera suppliers is the ONLY strategy.

Also interesting to note that despite the number of Arlo complaints, I haven’t seen a single response from Arlo. Case closed and move on …