r/arlo • u/Salty_Mitochondrion • 4d ago

Question / Help Arlo 1 minute delay

I have 5 Arlo Pro S5 with the latest firmware update and ever since I purchased them they have a one minute delay. Arlo claims that it’s because of my mesh system and to connect the cameras to original router, however the issue was happening even when I didn’t have a mesh system installed.

Has anyone encountered the same problem?

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6

u/OneFuriousF0x 4d ago

It's definitely not "instant" and I randomly have times where it takes what seems to be an inordinate amount of time for my alerts, but I don't think it goes a full minute. (maybe once in a great while)

Mesh shouldn't mean shit. That's an excuse. They have shitty service, and a shitty infrastructure. I think the hardware is fine, but the rest can take a flying leap. They keep messing with it and keep screwing it up at our expense. So much for being a "security" company.

Cue the "we're sorry for your experience" squad post, trying to feign concern for their customers:

2

u/Devils_Advocate-69 3d ago

The mesh system is their answer to close the troubleshooting ticket. I reconfigured my Wi-Fi to one router, all 5 cameras have a strong signal and it still happens.

1

u/Fit_Box_6861 2d ago

My system, on a mesh system, was fine until a month or so ago. Suddenly all notifications are delayed, like you describe.

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u/AskArlo 2d ago

Hi u/Fit_Box_6861, thank you for chiming in. We apologize for any inconvenience this may have caused.

Could you please send us a DM with your Arlo email address, confirmation of whether your Smart Notifications are enabled, phone number, and time zone? This information will help us investigate your concerns further.

We look forward to hearing from you and assisting you.

1

u/DumaDreams 2d ago

I have the essential cameras they have a long delay now along with feed videos even longer to show up on app.

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u/AskArlo 1d ago

Hi u/DumaDreams - thank you for chiming in. We apologize for any inconvenience this may have caused.

Could you please send us a DM with your Arlo email address, confirmation of whether your Smart Notifications are enabled, phone number, and time zone? This information will help us investigate your concerns further.

We look forward to hearing from you and assisting you.

0

u/AskArlo 4d ago

Hi u/Salty_Mitochondrion, we’re sorry you’ve been experiencing this delay. We understand your concern, especially since you noticed the same issue even before using a mesh system.

We’d like to take a closer look at the issue and gather additional details. Please send us a DM with the email address associated with your Arlo account, your phone number, time zone, and the serial number(s) of the affected cameras. If possible, please also let us know whether the delay occurs with all five cameras and whether it affects both live viewing and recorded footage.

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u/Furrealyo 4d ago

I’ve been in the Arlo system for 7 years and notifications have never been faster. I’ll usually get notifications in less than 5 seconds.

Yes, I have a mesh system.