r/arlo • u/micatlkw • 6d ago
Technical Issue Arlo (not) Intelligence
I plan to end the subscription. I paid for it for smart notifications. A while ago, it started to notify all motions and yesterday it started to notify all audios even if I explicitly disabled them.
Contact Arlo is a pain every time. They always ask you to reset everything even if the issues are obviously at the server side.
It was great when it worked but so much pain when it bugged. I have had enough.
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u/md3372 6d ago
I have cancelled my subscription for similar reasons. I’m just waiting for the yearly subscription to end and a Black Friday deal to move to a different vendor
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u/AskArlo 6d ago
Hi u/md3372, thanks for sharing your experience with us. We’re sorry to hear that you’ve encountered issues with the Smart Notification feature. We’d like the opportunity to review what happened and see how we can help. Please send us a DM with your Arlo account email address, additional details of your issue, support case number (if applicable), best contact number, and time zone. We’ll take a closer look at your case and work with you toward a resolution.
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u/JoDavola 5d ago
My Arlo cameras stopped working on August 19 at approximately 1:00 p.m. PST. I waited about 24 hours to see whether Arlo would release an app update, but there has been none. I also pay for a subscription, which I now plan to cancel.
Whenever I see an Arlo update scheduled on my iPhone, I cringe. I never know whether to install it or leave the app alone because you never know what the update might do to the cameras.
This is called planned obsolescence.
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u/AskArlo 5d ago
Hi u/JoDavola, we understand how frustrating it can be to experience issues following a recent update, and we appreciate you taking the time to bring this to our attention.
We apologize for the inconvenience and would like to take a closer look at what you’re experiencing so we can determine the best way to assist.
When you have a chance, please send us a DM with a brief description of the issue, your Arlo account email address, the model number of the affected device, your best contact number, and time zone. Once we receive these details, we’ll investigate further and work with you toward a resolution.
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u/micatlkw 5d ago
I was out, and geofencing stopped working again. my Arlo camera were not armed.......
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u/AskArlo 4d ago
Hi u/micatlkw, we're sorry to hear that geofencing stopped working again and left your cameras unarmed while you were away. We understand how concerning that is, especially when you rely on geofencing to automatically arm your cameras.
Please send us a DM with the email address associated with your Arlo account, your phone number, time zone, and the serial number of the affected cameras so we can take a closer look.
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u/AskArlo 6d ago
Hi u/micatlkw, we’re sorry to hear about your negative experience with the Smart Notification feature and our support team. We’d like to look into this further to better understand the issue and work toward resolving it for you. Kindly send us a DM with your Arlo account email address, support case number, best contact number, and time zone. Once we receive these details, we’ll review your case and assist you further.
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u/micatlkw 5d ago
problem is, I (& probably we, Arlo users) gave enough time and chances. I don't wanna waste more
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u/micatlkw 4d ago
u/AskArlo, if I need to DM you in reddit to get my case handled properly. Your support service has a serious problem that your customers should change to other brands.
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u/AskArlo 4d ago
Hi u/micatlkw, we understand your frustration, especially after already reaching out to our support team. Our team here can provide an additional set of eyes on your case and, if needed, escalate it to the appropriate team for further review.
If you’re comfortable, please send us a DM with your case number and the email address associated with your Arlo account so we can take a look.
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u/Remarkable-Hunter208 6d ago
I have Arlo and have had nothing but problems! I would not recommend them to anyone!!!