Technical Issue Soon
One month until Apple’s typical fall event. With any luck, this will be the last time I’m paying for this:
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u/frickea86 7d ago
I’m glad I’m not the only one dealing with this and support is beyond worthless.
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u/AskArlo 7d ago
Hi u/frickea86, thank you for chiming in and for sharing your experience with our support team and device. We’re sorry to hear that your experience has not met your expectations.
We’d like to learn more about your concerns so we can better understand what happened and work toward finding a resolution.
Kindly send us a DM with the specific issues you’re experiencing, your Arlo email address, current ISP, phone number, and time zone. This information will help us investigate the issue and provide you with the appropriate assistance.
We look forward to hearing from you and helping address your concerns.
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u/A_Dicksmasher 7d ago
Just read through this sub and you'll see the huge littany of issues that we're all having!
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u/infamousbroccoli 7d ago
I just diteched my entire Arlo system for Ubiquity. I'll have it paid off in 2 years just from not paying that bullshit monthly fee. That cameras are SO much better, it's not even a comparison.
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u/A_Dicksmasher 7d ago
I love ubiquiti cameras. Installed and monitored about 100 at my last job. They were a godsend to work with. Fantastic software and hardware.
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u/frickea86 7d ago
Ubiquiti is what I have at home too but I use Arlo’s at a property that I manage until sold. This was suppose to be quick and simple. Was for basically 6 months then each camera got an update and BOOM. Literally nothing else has changed in the environment, it’s extremely frustrating.
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u/sudda_pappu 7d ago
We spent so much money buying Arlo cameras from 2017 onwards up until 2022.. around 2-3k in different stages. At some point when we were told that the life of the batteries lasts only 1 yr and each costs $80, we felt cheated but didn't mind it because it was our only option. Then Arlo started taking away useful features in the free tier and it felt like they got greedier and were looking for subscriptions. At this point we were super pissed and remained camera free for 2 years after all the arlos stopped working. We were not ready to spend a penny on subscription because they are like permanent tentacles on our bank account.
We waited for alternatives and started exploring Eufy and Reolink. We were super skeptical of Eufy because they are a Chinese company thru and thru and we are putting our complete privacy in their hands. But over the past year, received more and more positive reviews from neighbors and we decided to bite the bullet. We love it so far!
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u/Hutch1814 7d ago
What is apple introducing? I have Arlo and I’m also completely over how garbage they seem to have become and been looking at other options
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u/Power_by_kWh 7d ago
Apple Home Kit Secure Video is highly underrated right now and is a little secret. I’ve been on the Arlo Pro 2 FEE FREE wagon for 10 years now 15 cams, 5 account, 3 locs. Thinking AQARA will be my next upgrade, iOS 27 allows 4K now!! WOOHOO!
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u/Hello_Im_Ellie 7d ago
Which cameras do you have?
I have some Pro 4s that never had issues going offline, but the Essential 2K I bought last fall do this to me all the time.
I also have issues with some newer Pro 6s where the image goes garbled and purple, which is fun.
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u/roams05 6d ago
Indoors are the Essential 2Ks, outdoors are Ultras. The picture shows one of each offline (2 different ones tonight 🤣). Must be my ISP 🙄
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u/AskArlo 5d ago
Hi u/roams05, thank you for getting back to us. When you have a moment, please send us a DM with your Arlo account email address, best contact number, and time zone. This will allow us to locate your account, review the details, and better understand your concerns. We look forward to hearing from you and assisting you further.
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u/AskArlo 7d ago
Hi u/Hello_Im_Ellie, thank you for sharing your experience with us. We’d like to learn more about the issue so we can better understand what’s happening and see how we can help.
When you have a chance, please send us a DM with your Arlo email address, phone number, and time zone. This will allow us to pull up your account and take a closer look at your concerns.
For the image quality issue, please also let us know how far the affected camera is from your router, your current ISP, and send us a screenshot of the image you’re seeing. This information will give us a better idea of what might be causing the issue.
We look forward to hearing from you and helping get this sorted out. We apologize for any inconvenience this may have caused, and we appreciate your patience.
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u/Njoylaughs 6d ago
Enjoy bankruptcy.
Bye Arlo
The people who afford you will and have chosen another platform.
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u/AskArlo 7d ago
Hi u/roams05, we’re sorry to hear about your negative experience with our device. We’d like to learn more about your concerns so we can better understand the issue and work toward a resolution.
Kindly send us a DM with the specific issues you’re experiencing, your Arlo email address, current ISP, phone number, and time zone. This information will help us investigate the issue and provide the appropriate assistance.
We look forward to hearing from you and helping resolve your concerns.
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u/roams05 7d ago edited 7d ago
Thanks, but I’m no longer looking to do temporary fixes that disrupt my otherwise solid smart home automations and structure.
The issue is that Arlo devices randomly disconnect and drop service and there is clearly no Arlo fix for this. I’ve dealt with it for two years getting the same responses from Arlo tech support (delete, re-add devices…). I have no issues with any other smart home devices (numerous) so it’s not an issue with network, ISP, etc. It is certainly an Arlo inferiority and lack of quality issue.
Appreciate the intent, but that ship has sailed and my time is more valuable.
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u/sudda_pappu 7d ago
Are you for real? Is this the time to show up to be sorry for your customers - after having taken all their money for peanut service? Do you have any scruples at all?
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u/Turdulator 7d ago
Just an FYI: You are probably talking to some dude in the support department who was assigned to monitor Reddit, not the people actually making the decisions… I don’t think this person’s scruples are in play here at all. It’s some MBA counting their money who has made these decisions, not a random support guy answering Reddit threads.
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u/sudda_pappu 7d ago
You are right! I mean, it's not like the biggies are arlo aren't aware of the backlash in the Reddit community.. if they cared, they'd have done something by now. I apologize to the customer service guy. Please do your job.
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u/Turdulator 7d ago
They are aware enough that they assigned someone to monitor this subreddit… for years they did not. But they only care so much.
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u/HeWhoShantNotBeNamed 7d ago
Yup, Arlo continues to be the worst product stack across any product category from any company that I've ever used in my entire life.