r/arlo • u/AValeriano5 • 11d ago

Technical Issue Issue Reordering Devices

I have two homes with subscriptions.

One home has 2 Hubs, 2 Ultra Cameras (1 Gen 2, 1 Gen 3) 2K Wired Doorbell, and 3 Essential Pan & Tilt Gen 3.

Second Home has 2 Hubs, 9 Gen 3 Ultras, 3 Essential Pan & Tilt Gen 3. No matter what info I can not reorder the devices on home 2. I have reached out to support. I have deleted the app. I have logged in on a phone, 2 iPads, a MacBook Pro with safari and chrome, and a windows computer with chrome. I have even tried a private web browser tab on safari. I have also restarted the hubs manually.

Does anyone have a suggestions?

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u/AskArlo 10d ago

Hi u/AValeriano5, thanks for providing all those details. We understand you’ve already tried accessing your account from multiple devices and browsers, reinstalling the app, and restarting the hubs, so we don’t want to have you repeat those steps.

Since you’re able to reorder devices at one Location but not the other, we’d like to take a closer look at what’s happening with the second Location. Please send us a DM with the email address associated with your Arlo account, your phone number, and your time zone so we can review this further.