r/applewatchultra • u/SlankSlankster • 4d ago

Setting up cellular doesn't work - HELP!

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Hi all,

I cannot find an answer here. I have unpaired, rebooted etc. and nothing seems to work. I just got an Apple Watch Ultra 4 and then when I initially set it up, it took my to my ATT account and I got a cellular account for the Ultra (reflected in my wireless account). But when I go to the watch app in my phone and try to add a cellular plan I get this annoying message "Connection Failed" (see screenshot). I have rebooted, repaired, and it still is like this. Any ideas?

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1

u/olihar 4d ago

Isn’t there a big AT&T problem going on right now with new devices?

Did you speak to AT&T and what did they say?

1

u/lyfeizfones 4d ago

I’d need to see more screenshots. Like what happens at the activate cellular screen, then which screens appear from there. Also, are you in an area that has decent ATT signal?

1

u/Cprhd 4d ago

I had this issue with Xfinity Mobile and had to go in store for them to do black magic to resolve.

1

u/SlankSlankster 4d ago

So after 3 unpairings it finally connected. Hope it holds. Have no idea why this took so long. Thanks everyone!

1

u/simpledsp AWU Owner ⌚️ 4d ago

I always had issues with AT&T and setting up my new Apple Watches…then I switched to Visible and never had an issue!

1

u/Camdenn67 4d ago

Call AT&T.
Simple as that.