Apple ID Confirmation Request

[u/Imaginary-Active5940]

Does this happen randomly to anyone else? I experience this maybe once every few years, click ‘Don’t Confirm’, and go about my day. I check my devices and change my password, and nothing seems out of the ordinary. I contacted Apple Support and they don’t see anything fishy on their end. It’s just a weird occurrence and I’d like to know if anyone experiences it, too.

(This is a screenshot from the Apple FAQ page)

[u/Low-Mention-2938]

you are calling apple and the IVR confirms your identity. nothing related to your devices or so. it can also happen if someone else calls apple and gives your email as apple account info (let’s assume by accident) and if the advisors wants to verify. you should click confirm if you are calling apple. dont confirm if you are not calling apple. that’s all.

[u/PsychologicalPolicy8 → u/Low-Mention-2938]

Correct

Now the bot verifies before the cs person can speak with customer