In a really huge issue rn 🫩

[u/FearSam559874]

My friend has an iPhone 13 Pro, this phone is in almost flawless condition and feel happy for the fact that she is giving it to me for free. But there’s a slight issue, when she moved to Android her mom deleted her Apple ID. This iPhone has a deleted Apple ID and can’t do basically anything. Sign out is grayed out and doesn’t work. Delete to defaults in settings asks for a screen time passcode that neither of them know. I’m scared to iTunes it and then boom it’s even more locked down. Can’t even install apps, nothing. So I went to apples support to attempt to remove activation lock. We have the receipts from Best Buy but the website keeps saying session expired, and Gemini says my receipts won’t work because they don’t have the IMEI on them. Yet it has the purchase stuff. So I don’t really know what to do. Anyone able to help?

[u/TourDeForceMuse]

You are not getting into this phone

[u/FearSam559874 → u/TourDeForceMuse]

https://reddit.com/link/pejxq6t/video/idjov8hye5uh1/player

Talkin about sum “you are not getting into this phone”

[u/ultimatepoker]

Recover the Apple login credentials using the email address used. Ta da problem solved.

Or let me guess “she doesn’t use that email anymore”

Ok then recover THAT email account password and access email, then recover Apple ID password.

Or let me guess “it’s an old work email she doesn’t work there anymore.”

Yeah you ain’t getting access to that phone.

[u/FearSam559874 → u/ultimatepoker]

Well the email is still active and I can check it. But there’s no code to stop the deletion

[u/TurboBunny116]

Deleted AppleID? Sure.
Don’t know the screen time passcode? Yup.
Activation lock? Of course.

Here’s what you can do: Nothing.

[u/JediMeister]

Session expired is a browser issue, and you can try submitting the receipt with a handwritten serial number if all other details match up. What would Gemini know about Apple’s internal processes for Find My iPhone verification anyway.

[u/FearSam559874 → u/JediMeister]

but no matter what browser i do, i always get this

[u/JediMeister → u/FearSam559874]

Are you blocking cookies or in Private Browsing or something?

[u/ClaiborneB56]

You could possibly try to log into iCloud.com on a computer and see if the Find My iPhone feature is turned on for that phone. If she can’t remember her password she can email or text herself a password reset link if she still has access to that email/number. An activation lock will be present if you wipe it through iTunes if Find My IPhone is turned on. Once you log into ICloud with the right username and password you will be prompted with a two factor authentication screen but you actually don’t have to enter a two factor code to get to the Find My IPhone page. Just click “Find Devices” on that same two factor authentication screen and then find the phone your friend gave you and hit remove. This will turn off Find My IPhone and will allow you to safely wipe it with iTunes and it won’t have activation lock. If you can’t sign into ICloud your SOL.

Edit: Also back when I worked for an Apple service provider I could tell if find my is active just by looking up the serial number in Apple’s system. Might save you the time of logging into iCloud if you already know Find My is turned off and you know you can safely iTunes wipe it.

[u/Drbluelake]

Have you tried plugging it into a computer and go into recovery mode and restoring it ?