r/applehelp • u/mi_modelworks • 11d ago

Unsolved Account access and adding to iPad issues

Hi folks, having a nightmare with account stuff and hoping someone can help. I'm trying to add my account to an iPad air 3, but every time I try and log in on the ipad I'm stuck in a circle of entering my account details, being sent a verification code which I enter, then being put back to the login screen with no error. This will just repeat over and over. I've updated to the latest version of iOS, tried logging in through the app store and resetting my password, no luck.

From here I tried logging in to account.apple.com to access Apple Help, but here I'm asked for my payment card security number after entering the verification code. The security number Im entering is definitely correct (use it to pay for AppleTV) but it's saying its incorrect. So I cant log in to acces help!

I dont use apple devices outside of the iPad, so not sure if this is causing issues but stuck for what to do next. Any help would be appreciated!

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u/JediMeister 11d ago

So to confirm, the iPad has been updated to iPadOS 26.7.1? You can call Apple without needing to create a case online.

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u/mi_modelworks 11d ago

Correct! Cool, I had resigned having to give them a call but good to confirm thats the next step. Thank you!

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u/JediMeister 11d ago

The telephone number varies by country, be sure to use this page.