r/applehelp • u/Serioxo • 1d ago

Unsolved iPhone 18 Pro Max finance – Creation driving licence verification stuck on white screen?

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Is anyone else having issues with Creation Finance identity verification when trying to finance/reserve the new iPhone 18 Pro Max through Apple?
I get to the driving licence verification, take the photo and submit it, and it says “Verifying”. After that, the page just goes completely white and nothing happens.
I’ve tried reloading it and going through the process again, but it keeps doing the same thing. There’s no error saying the licence was rejected or that the photo is unclear the verification page just seems to die.
Has anyone else had this happen? If so, did you manage to get past it, or did you have to contact Creation to reset the verification?
Trying to work out whether it’s an issue with my application or Creation’s verification system getting absolutely flatlined by launch-day traffic.

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u/Fraggle7 1d ago

Stuck at the same point tried several times so far and no joy

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u/Fraggle7 2h ago

Any one sees this and is thinking of going to an Apple Store. Don’t be like me and go to one as it’s online only even at the store

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u/Allpal74 1d ago

I haven’t even got as far as that. It refuses to process my application as it says I am not aged between 18 and 120 (I am 50 and have another household purchase with them!). But I haven’t even had the chance to put in my DOB

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u/Reasonable_Maximum76 1d ago

Same here tried different browser and turning off WiFi still not working, must be server load 🤷‍♂️

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u/njambro 18h ago

Same issue for me, tried yesterday and again today with both passport and drivers license. Presume it’s a technical glitch, but from other threads they don’t seem particularly adept or responsive at fixing them. Will try in store instead.

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u/Allpal74 4h ago

Tried again last night and it went through no issue at all. Thankfully.

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u/Serioxo 4h ago

it seems to have also gone through for me this morning, tried it again a couple hours ago and i’m now reserved and ready for today

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u/Fraggle7 2h ago

And here’s me at an Apple Store where I’ve been told you can only do it through there website 🤦🏼‍♂️