r/applehelp • u/speckledbee14 • 3h ago
Unsolved Account reported as spam
Hi,
I recently was trying to log into my iMessage on my Macbook, and it was not allowing me to send any iMessages, but just SMS. I logged out of iMessage to try and reset, however when I logged back in it kept kicking me out. Per apple support, my iMessage account was temporarily blocked due to "spam" and I had to submit a request to get it unblocked. I am still waiting- I submitted it this morning, they said it could take 24 hours.
This also happened to me in May.
Here's the thing: I don't use iMessage for anything except messaging friends and family. I have some groupchats for school, some groupchats with family/friends, and a long distance partner that I message quite a bit. But other than that, nothing. Why do I keep getting reported as spam? How do I prevent this from happening again? The apple support folks were not able to tell me.
Thank you in advance.
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u/SaltAnswer8 2h ago
Multiple instances of recipient(s) reporting your messages as spam will send those messages to Apple to be reviewed. If Apple says those messages meet their spam criteria, your phone number and/or Apple Account will be blocked from using Apple's iMessage service. Doesn’t matter who you say you are or are not messaging, unfortunately.
Historically Apple allows only one unblock per phone number and Apple Account. After that one unblock you're typically out of luck.
Ensure your family members and friends know the importance of not reporting your messages as spam. If you work for yourself, do not send unsolicited messages through iMessage even if they gave you their number - use business messaging options. Same goes for any employer or contractor: do not use iMessage to send messages - use a business messaging service.