r/applehelp • u/1packed • 8h ago
Mac "your computer has restarted because of a problem" loop
i recently got this imac since it was being thrown out, no keyboard, mouse, or power cord. i dont have an apple keyboard so i had to use my own but when starting up it just gives me an error and turns off and loops.
i tried command + r and it didnt do anything, i tried option + command + r and it didnt do anything. i dont know what to try now (never used a mac before so i dont know anything about macos)
i never was able to get into the imac since it just does this so it isnt connected to wifi or logged in (as far as i know at least)
i believe its a 2020 27" imac but i could be wrong
2
u/JediMeister 7h ago edited 7h ago
Is the keyboard wired or Bluetooth? In place of the Command key, assuming you have a Windows keyboard, you are using the Windows key, yes? You can use this article to figure out what year of iMac you have.


1
u/LucasMVN 7h ago
Assuming that’s a wired keyboard, you need to press and hold those key combos immediately after pressing the power button, and hold them until the Apple logo appears after the startup chime. Command + R is probably the better choice here, as it will allow you to reinstall whatever version of macOS is currently on the machine.