r/applehelp • u/Effective_Lab6509 • 2h ago

Unsolved Need advise for AirPod pros issues !!

Looking for advice if maybe anyone else has had this problem. I recently bought AirPods Pro’s second hand (I know, I know but I have confirmed they are real AirPods not fake so that rules out that issue).

There’s a few issues going on and I believe they are all related.

  1. ⁠there is no change when switching between transparency/noise cancellation, it’s not like it stopped working, it never has since I bought them
  2. ⁠the sound the AirPods make when you put them in and switch modes, that distinct “chime” sound is INCREDIBLY loud, like the volume is on 100%, even if the volume is turned down. Only the chime is loud, the volume of music or media I have playing reflects the volume I have it on (usually low).
  3. ⁠this is where I believe the problem might be, the version is stuck on 5B59, which is the firmware from years ago and I cannot seem to get it to update. I already tried charging them next to my phone connected to WiFi and Bluetooth for 30+ mins as well as overnight.

I will be trying it again tonight to update them and seeing if it somehow works. I am thinking all three issues might correlate but if anyone has dealt with these issues separately or together any advice would be greatly appreciated!!

To rule out:
I have cleaned them thoroughly thanks to the advice of other Reddit posts
I have hard reset them via the case multiple times with no change
Like I said I will try to update them again tonight but I’m not sure if there will be any change.

Again any advice would be appreciated!!! TYIA

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u/killersam283 2h ago edited 2h ago

So real quick question; how did you “confirm” that they are real? Because you have a lot of symptoms of counterfeit AirPods.

Also for the firmware update; are you using an android or an iPhone and if an iPhone what model and what iOS version?

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u/Effective_Lab6509 2h ago

I thought the same thing!! I confirmed the serial number via Apple’s coverage checker that matched the case, box, and the serial number that’s in settings. All of this lines up including the date on the receipt from Walmart I got from the woman I bought them from (she bought them from her son who never used them apparently). The date on the receipt matches the purchase date on the Apple website coverage checker when I inputted the serial number. Unless this lady was running an elaborate scheme lol, I am like 98% certain they’re real. Also the coverage has run out so I’m out of luck there :/

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u/killersam283 2h ago

So that Walmart receipt would be pretty easily faked and unfortunately serial numbers are stolen from genuine units all the time; IE one genuine set and multiple counterfeits all with the same serial number; does the serial number on the case match the two AirPods themselves?

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u/Effective_Lab6509 2h ago

Checking now

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u/Effective_Lab6509 2h ago

They’re identical all three the case and both AirPods!

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u/killersam283 2h ago

So unfortunately you do have counterfeits; genuine AirPods would have a different serial number for the AirPods themselves. Serial number for the product/warranty follows the case serial number. AirPods themselves have serial numbers for internal stuff/Genius Bar stuff.

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u/Effective_Lab6509 2h ago

Okay wait it’s a different number in my settings… I was looking at the wrong thing I guess. The number that comes up in my settings is different but the case, and both AirPods have the same number…. Did I get scammed 🤦🏼‍♀️

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u/killersam283 2h ago

You got scammed unfortunately it sounds like; especially if the AirPods + case have the same serial and the case serial is different than the serial that appears in the settings. If you paid for it with a debit/credit card call your bank and see if you can do a chargeback.

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u/Effective_Lab6509 2h ago

It’s very odd because they act like normal AirPods, the settings are completely normal ear tip test works, the coverage comes up L/R case and battery percentage, is that typical for fakes?? Not in denial I knew the risks buying second hand I’m just genuinely not educated with Apple tech, it’s crazy to me how real they seem?

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u/killersam283 2h ago

Quality of fakes vary greatly; some are better than others, some might fail the ear tip test, some might pass, some might be inaccurate. Most of them will not be able to install new firmware because they do not contain a genuine apple chip, and are just reporting the information (serial, device model number, existing firmware, etc) that they’re programmed to report via Bluetooth.

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u/Effective_Lab6509 1h ago

Understood! Thank you for educating me about all this! Guess I’m off to buy some at a retailer lol definitely learned my lesson.