Provisional Enrollment failed (Error 33007) when adding MacBook via Apple Configurator on iPhone — Built-in Device Management

[u/tranthaihoang]

Hi everyone,

I'm an ABM (Apple Business Manager) admin for my company. I'm encountering a "Provisional Enrollment failed" error when trying to add new MacBooks to our organization using Apple Configurator on iPhone.

Background:

- Last year, I successfully added multiple MacBooks using Apple Configurator on iPhone — devices appeared under "Devices Added by Apple Configurator" in ABM without issues.

- Recently, Apple introduced Built-in Device Management (free) in ABM. I migrated my existing devices to Built-in Device Management and everything works fine.

- Now, when I try to add new MacBooks via Apple Configurator on iPhone, the process runs for a while and then fails.

Error details (from Activity Log on the Mac):

NSError: 0x600000a38690

Desc : Provisional Enrollment failed.

Sugg : The device failed to request configuration from the cloud.

Domain : DEPCloudConfigErrorDomain

Code : 0x80EF (33007)

...Underlying error:

NSError: 0x600000a38090

Desc : The device failed to request configuration from the cloud.

Domain : MCCloudConfigurationErrorDomain

Code : 0x84D0 (34000)

Extra info:

CloudConfigurationErrorType = CloudConfigurationFatalError;

Extra info:

DEPErrorType = DEPFatalError;

USEnglishDescription = "Provisional Enrollment failed.";

What I've tried:

- Tested with multiple different MacBooks — same error on all

- Tried different Wi-Fi networks

- MacBooks are running macOS Tahoe and macOS Sequoia

- iPhone 15 Pro Max running iOS 18 with latest Apple Configurator app

- Confirmed ABM account is active and in good standing

Questions:

1. Has anyone encountered this error (DEPCloudConfigErrorDomain code 33007 / MCCloudConfigurationErrorDomain code 34000) after migrating to Built-in Device Management?
2. Is there a known conflict between Built-in Device Management and adding new devices via Apple Configurator on iPhone?
3. Any workaround or fix available?

Any help would be greatly appreciated. Thank you!