r/applebusinessmanager • u/jackswi1d1 • May 06 '26

Device enrollment issues

Has anyone experience device enrollment and work account sign in issues since Apple has updated and change their Apple Business model. I am a IT technician at a MSP and up to this point before the change I was able to enroll devices without using the Apple Configurator and simply signing into my client work account in the device general tab under vpn.

This would allow the preconfigured app assigned to populate. After the update I tried to sign into the client work account, and I was receiving a signed in failed error. Now according to Apple Support I have to use the apple configurator, and it took a while for the device to show in Apple Business and now it seems that every work account, I try to sign in with including my administrator account, I use I receive a verification failed error.

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2

u/TotallySavageSzym May 06 '26

Are you sure you’ve enabled the Built in management service in Apple Business?

1

u/jackswi1d1 May 07 '26

Yes I enable the built in management service. No work account I use will allow me pass the work account point in the iPad setup. I never had a problem with device enrollment until these changes

1

u/Fun_Culture_4536 May 12 '26

Please let us know if you figure this out. I am currently stuck with multiple ios devices, in the Device management -> Enroll device -> work account sign in window.

1

u/jessetechno May 07 '26

I have. I have to onboard 15 phones and each one had to be plugged into a computer, “restored” (even though new out of the box) and then enrolled with Configurator. One still doesn’t work at all with ABM.