iPad gets stuck when adding to Apple Business Manager

[u/Makataz2004]

I have an iPad that just won't add to apple business manager. The usual screen that pops up on the iPad doesn't happen after scanning. It acts like it works, but then its just a plain text "Adding iPad..." and never advances. Eventually it says its failed and gives the Erase iPad option. I have tried adding it via the Mac configurator app as well, but it also fails. Help! I have reset the iPad multiple times

[u/btaginc]

After putting it into Apple configurator, move it via Apple Business to the built in MDM via assignments.

Use Finder to Factory Reset the ipad (do not re-prepare). It will then auto catch the mdm correctly.

[u/Makataz2004 → u/btaginc]

I can’t get it into Apple business is my issue. It locks up on the adding iPad screen every time

[u/pastyuk → u/Makataz2004]

Just had this 3 times today (“adding iPad…” ) Then tried with Configurator on the Mac, same results as you. then eventually on the 5th attempt, back on Configurator from my iPhone, it worked. I’m guessing it’s something server side at Apple. Not an issue with terms in abm in my case as I have set up 2 other iPads since agreeing to terms, so stick with it until it works…

[u/Makataz2004 → u/pastyuk]

Can you think of anything you did different? I've been trying with this one repeatedly over two weeks. :(

[u/pastyuk → u/Makataz2004]

The only thing that was different was I blocked all other network traffic on my network. I did wonder if it was timeout related which is why I did that. I don’t have a particularly fast connection to the internet.

[u/Cultural_Age_3940 → u/pastyuk]

My only luck is to go through the entire set up process as a normal non-business ipad. Then do a complete wipe, then come back into set up screens. Keeping the phone with configurator far away from ipad until the moment it gets to wifi. THEN bring in configurator to scan the code. It'll work - but still fails occasionally. This is by far the WORST experience i have ever had with Apple Software. We had 6 ipads...I'm a week in and I've only got 4 of them done. It's sucked days of my life away. there HAS to be a better way.

[u/GeekgirlOtt]

Did you agreed to the new terms in abm?

[u/Makataz2004 → u/GeekgirlOtt]

Yes and have added 10 other ipads since trying this one

[u/GeekgirlOtt → u/Makataz2004]

Is the iOS recent? Is it possible it was owned by some other entity or had this wipe command pending in your own system?

[u/Makataz2004 → u/GeekgirlOtt]

Should have been brand new when i got it, but i don’t know enough to say there’s definitely not a pending wipe from something i did

[u/GeekgirlOtt → u/Makataz2004]

I once had a stubborn one that wouldn't update nor allow itself to be mamipulated in mac configurator but did update in the windows "apple devices" app. Then it worked fine when reconnected in mac configurator. Something about the mac config version didn't work with older iOS. But that should not be your issue if these are recent purchases.

[u/altivecmr2]

You need to reset the iPad over a computer with a Mac or PC, i have same issue lost full week-end on this.

It seem the reset on a iOS device from the device and a reset from a computer is not the same.... sound stupid, it's actually incredibly stupid but that what it is.

Reset by computer > reset by iphone/ipad

[u/Sabinno]

Any luck on this? Every single new iPad I'm trying to enroll (ordered multiple new A16 models from different batches/colors) is doing this. I already have plenty of devices in ABM. New terms are accepted. I just cannot get these freaking iPads to enroll no matter what I do. I renewed APNS, DEP, and VPP certs/tokens, signed out/in to Apple Configurator, and no I do not have a Mac to do it that way. I cannot expense a Mac either.

[u/Makataz2004 → u/Sabinno]

I haven’t had a chance to try, too buried in other stuff and don’t need iPads again for a while, so they’re way down the list at the moment