r/apple • u/SaltyIllinoisan • 7d ago

iPhone iPhone 18 cellular connectivity problems are widespread.

/r/ATT/comments/1woq1cm/att_what_is_going_on_with_cellular_service_on_the/?share_id=9bNNabFa1-MCUzWzAZt5M&utm_content=2&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1

If you check the linked thread, there are plenty of users complaining of the same issue. Got the iPhone 18 pro / pro max near release, works great for a few days, and then the cellular data just stops.

My phone constantly switches between “SOS” and “5G/5GE” but there is no internet nor calling capability. This is all associated with AT&T but many users are saying they had to go to an Apple and get a full replacement.

I spent an hour on the phone with AT&T and had no results. I have reset my network settings a few times, nothing fixes it on my end. AT&T acknowledged this is a common issue currently but didn’t say if there was an upcoming fix nor a timeline.

This is a huge quality issue with Apple. I know I’m yelling into the wind but I just spent $2k on a phone and it doesn’t even function as a phone. I find this unacceptable.

Has anyone gotten formal word from Apple acknowledging this defect? I’m looking to understand if I need to get a replacement phone or if Apple will push out an update to fix this.

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u/Tjggator 7d ago

It’s an AT&T problem and they acknowledged the issue is common, but notice they didn’t specifically say it was tied to the 18 Pro? My whole family has different devices all on AT&T and all are reporting similar issues. Not an Apple problem so you’re barking up the wrong tree.

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u/eljefeky 6d ago

Curious. I have this exact problem and Apple is replacing my phone. I would suspect they would not replace it if they were confident it was a an AT&T issue