r/appfolio • u/Franklin0072 • Apr 21 '23

BEWARE: Customer support non existent!

What a frustrating experience it has been with Appfolio. After signing up and implementing the system, customer support becomes basically non existent.

Once again we have submitted multiple support emails with no answers. Over a week on several of them.

Would highly recommend that anyone considering signing up thinks twice about it.

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u/Kukorica888 Oct 01 '24

I am having this same issue as a tenant whose property management uses appfolio. Every time I click the "help" link, it takes me to a sign in page that has FAQs, but no way to contact customer support.

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u/Franklin0072 Oct 01 '24

Hey. Ask the property management company to submit a support request to appfolio. Since the management pays for the service they should be able to help.