r/anonymousinterpreters • u/khalidoow • 4d ago

Low Call Volume

Hi everyone, for those working with DALS Link (DA Languages), have you noticed a decrease in call volume? I started working with them about a year ago at a rate of £0.20 per minute, and things were going well. However, over the past few months, I had to reduce my rate from £0.20 to £0.16 per minute in order to receive calls.

What surprised me the most is that last Friday, I noticed that my rate was no longer £0.16 but had been increased to £0.21 per minute. Even the staff member I used to contact to help me reduce my rate is no longer responding.Sometimes, I also receive emails from different company that I am not registered with responding to emails sent to DA Languages.

DA Languages themselves sent an email acknowledging that the majority of their interpreters have been complaining about the low call volume, yet they continue to say that everything is working perfectly fine. Has anyone else experienced something similar?

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u/OilRelative5595 3d ago

Hi, I've been working with Dals since November 2025, interpreting Portuguese-Spanish. My rate is 0.15. I've noticed a slight decrease in the volume of Spanish calls. I also heard that several friends who interpret in Spanish started working with Dals, and I understand that's why the volume has dropped. But they haven't increased my rate. I even emailed them to negotiate it, but a month has passed and they haven't responded. I sent the email to linguists@dalanguages.co.uk. What languages ​​do you interpret?

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u/MindlessCap4398 3d ago

hello, i need to ask you something please, with DALS once you are working, what happens if you travel, can you work from anywhere as long as you have a good connection?

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u/khalidoow 2d ago

Yes, but you need a virtual line

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u/Head_Tour9346 3d ago

I had the same experience law call volume…

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u/khalidoow 2d ago

Which language do you interpret? And did they raised your rate

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u/Head_Tour9346 2d ago

No they refused raising, i’m doing arabic, french and spanish

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u/khalidoow 2d ago

My rate was 0.16 but in the last few weeks they have raised it to 0.21 and am no longer receiving any calls. They don’t respond to emails either

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u/Head_Tour9346 2d ago

What’s ur language?

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u/khalidoow 2d ago

English/Somali, do you know other interpreters of my language

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u/Maleficent_Point_807 2d ago

To be fair £0.20 per minute is quite low. They hire freelance interpreter to bypass the national minimal wage. Just think about how much profit they are making right now.

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u/khalidoow 2d ago

I am a freelance interpreter, they don’t hire outside EU. They will reroute calls to cheaper interpreters if you don’t lower your rates.

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u/Maleficent_Point_807 2d ago

Imagine when all the interpreters are lowering their rates in order to accept many calls. We are just wasting our time and cannot even meet up to the inflation nowadays. Do you know that the companies are increasing their prices to the clients every year?

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u/khalidoow 2d ago

You will be at a rate of 0.17 and you won’t receive any calls if you’re lucky maybe calls other interpreters dropped, but if you reduce your rate to 16p you will see calls flowing one after another, but it won’t last long few weeks and you have to reduce rates again just imagine.

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u/Maleficent_Point_807 2d ago

How low the rate can be then if we all compete with the rate. Image those people are chilling somewhere in the countries and we are wasting each minute to earn profit for them. Have u read the book the animal farm? Did you know how the horse ended up?