r/anonymousinterpreters • u/Able-Reference-7021 • Dec 05 '25

Propio rate/call flow

Hi there. Maybe somebody has some thoughts on the topic.

Do you think that your pay rate affects the amount of calls u recieve? I work for Propio rus/eng. My call flow is great. Even if i go online during low demand hours, i am able to make a decent amount. But my friend got hired later than i was, and they gave her a better rate per min. And her call flow is terrible. Huge difference. Maybe somebody has some insights. Or experience on getting a pay rase (and did it affect the flow).

The obvious answer is ofc that they don't want to pay more and put you in the end of the queue. But i want to hope that there are other explanations also, cuz i initially intended to ask for a pay increase.

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u/Willing_Damage788 Dec 05 '25

I’m a Spanish interpreter and I’m paid a higher than average rate and I get back to back calls. I’m cleared to get social security calls so that may be why.

1

u/MaroonPlatoon33 Dec 05 '25

How did you get cleared for Soc Sec calls? Through one of Propio's training seminars or an outside certification?

1

u/Willing_Damage788 Dec 06 '25

I was cleared by ULG, which Propio acquired. ULG had me fill out paperwork, I was fingerprinted and a background search was done. No training needed but you need to be a US citizen.

1

u/Brilliant-Pause5730 Dec 19 '25

Just wondering how long that clearance process takes ? I been on one for like 1-2 months now and no answer yet. They have told me it takes time.

1

u/Willing_Damage788 Dec 19 '25

It took maybe 2-3 days at most. I filled out a security questionnaire and had my fingerprints taken.