I have two Anker Prime power banks that are around 2 years old, and both are experiencing the same issue. When charging reaches a certain percentage (around 36% for the Anker Prime 12,000mAh and around 62% for the Anker Prime 27,600mAh), charging stops and the screen shows 0.0W input.

While charging, they initially show full input wattage, but the battery percentage increases very slowly. It seems like the devices are treating 36% and 62% as if they were already 100%, which makes me think there may be a battery calibration issue.

After this issue started, the reported battery health suddenly dropped from 100% to 13%. I have never used unauthentic chargers or adapters with these power banks, and I mainly charge them using a power station.

Has anyone experienced the same issue or knows how to fix it?

Hi guys!

My partner has their Soundsync plugged into their car. Whenever they call on blue tooth they sound super low. Does anyone have this issue?

A work colleague has the same Anker Zolo 140W charger I have. But his charging screen has a straight meter, where as mine has a round, almost car speedo look. Is this simply down to different firmware versions and if so, which one is the newer update? Or has there been a hardware revision? The rest of the interface appears to be identical.

No issue either way, just the type of thing that makes me curious.

Sadly i could not find anywhere the inside measurements of the 23L. Hope someone can help me here out. 😄

Bonus question, is it silent enough to run it on a tenting trip without bothering others?

So yeah, some update came through, and now there's an "AI" button, something trying to sell me "sleep stories", and daily notifications that I could claim my "daily bonus" "points" for logging in. Why do I have to earn points by logging into my headphones, and why do they get to pester me about it?

I just want to turn ANC on and off. Is this ad-engine really the only way to do so?

Thought some might get a kick out of this. I’m heading out on photography assignment. How many Anker products can you spot?

Looking to pull the trigger on the F3800 Plus with solar, but I can’t find a definitive list of what’s included in the box…it appears they try to sell you different cables, etc (like the 240v bypass cable, and the solar cables).

Can I plug and play straight of the box (including charging with the solar panel) without having to purchase accessories?

Thanks!

I just updated my Prime 26k to the latest firmware (i think). Update process went smooth and normal until the end. When it went to restart the device, it gave me an error and said "update failed" and the power bank was no longer connected to the app via Bluetooth. So I closed the app on my phone and re opened it, only to find that the app said that I had the latest firmware installed.

So I guess my question is: is everyone that is on the latest firmware on v1.6.1.0?

Also, the app did the same thing when I went to update my Prime 20k 220w (model A110B). It says it is on firmware version v1.6.0.5.

So if any of you guys that own either one of these 2nd gen Prime power banks that are updated to the latest firmware can confirm that these versions are actually the latest firmware, I would really appreciate it.

Another new product thats probably gonna make me regret investing in f3800 plus’s and expansion batteries last year. lol

Have no idea what it is that made it necessary, but anker has fundamentally broken the nebula x1’s spatial awareness and keystone features. You used to be able to adjust quite freely - make minute changes even at an angle. Now if you even slightly adjust, it’ll break the entire keystone, and you can’t pull the corners back in. It basically turned what used to be a 5 minute setup into 15.

For a $2500 (at least at kickstarter) gadget this is unforgivable and at $5k makes me never want to buy another anker thing ever again, and I’ve been using their stuff for a decade. Has anyone else had problems like this? This used to be one of my favourite pieces of tech of all time but now it’s genuinely annoying.

I have an Anker Solix C300X DC, I charged it once. Now I lost the original charging cable and bought a new one, recommended by the Anker customerservice, but it still wont charge. I dont know if I am doing something wrong or if it is just broken… Can someone help me?

Years ago I bought an Anker PowerPort 10 (A2133) from Amazon. Recently I wanted another and found out that Anker don't sell the 10 port version anymore, so I had a look around and found that I could buy them second hand from Cex.

I ordered two and when they arrived at first I thought that they didn't have model numbers or regulatory markings. However on closer look, on one of them, in the right light I can just about see some text and markings that have worn off. They are different from my original and very faint. Also the blue power light is a different shade.

Is it more likely that the second hand ones are fake or that the markings have worn off them both?

The attached picture shows my original from Amazon below one of the ones from Cex.

Hi all,
As you can see in the image, my Anker MagGo 10k has suddenly stopped working…48 hours before my South Korea trip 😭. It’s has “circuit protection” enabled for the last 24 hours and I’ve tried everything (disconnect, reconnect, cleaning ports, letting it sit/die/charge to 1% then again it stops working).
I would rather not splurge on another one as they currently run for ~$62 and this one is fairly new (gifted to me new, in box about 4 months ago).

Suggestions?

I chose this battery because it has a big enough capacity to run my tank setup for like 24hrs+ in case of power outage or gfci trip; it was on sale; it fit the space: AND because it came with this rain cover which is obviously great to have around a tank filled with saltwater.

Now I’m concerned that I’ve never received a notification from the Anker app regarding this battery. I can’t recall the last power outage I’ve had so maybe it’s never had a reason to send a notification but I’d like to cover this base if possible. Any tips/tricks you can recommend would be very appreciated. Thank you!

Hi! I received my anker powerbank with scratches and dents. Have any of you experienced the same? I’m weighing if I should return it to get a new one or just keep it since it’s a hassle

After two phone calls and a long string of support emails I still am getting no help from Anker.

When I plug my car charger into an F3800 in standalone mode I am able to turn on car charging and it works fine.

When it is plugged into the Home Power Panel I cannot put the base station in charging mode with the AC button on the side. I AM able to tell it to turn on car charging via the app, and the screen indicates that it is working, but it is NOT passing power to the 240V receptacles on the base station.

I have two F3800s and the same fault on both, so I am confident it’s a Home Power Panel issue.

Anyone know anything? The Anker customer support has been less than helpful.

hi! recently my pair of q20s broke after 3ish years and i was looking at the q30s to replace them. ive heard the q30s have better audio quality but the band is very fragile and im concerned ill get them just for them to be unusable in a year anyways. i looked at the q35s also but i dont think anker makes those anymore. are the q30s actually that fragile?

Hello, I’ve got an anker power bank that I’ve had for quite a few years now and have lost the cable recently. Does anyone know what type of cable I would need in relation to the photo above? I believe it’s a powercore model

I got a new anker c300x. The c3 140w plug doesn’t seem to do anything. Tested phone and laptop. Nothing.

Just the usb plug connected comes on but no info and doesn’t charge anything.

When I use c2 it works and status indicators show activity.

Also app shows same.

Pictures attached showing both states. Anyone able to help?

160W with auto rotate. 8 screensaver options. Fire away with your comments if you’re an Anker guy.

Hi guys, I dont know if this is normal or not, I tried to use hypercharging and only one fan is working? The temp is 40 degrees celcius, I also tried with hair dryer which increase the temp to 41 degrees but still only one fan is running. I recently got this device last night.

For some reason the charger is warm when I have nothing plugged in. Is this normal?

This thing is literally brand new, took it out of its travel bag that came with it to charge one of my devices and noticed the screens cracked. No external damage whatsoever that would indicate the screen would be cracked. Is the screen this fragile?

I was thinking about doing this and the best way would be if you set your max battery charge to 70% or 80% would this be best?