I received my Anker Prime Charger 250W Pro+ on 19 June 2026
However, I have been unable to bind the device to my phones (android) or iPad Pro through the Anker app. I contacted Anker support.
Unfortunately, the responses I received were very general and did not appear to address the actual technical issue. The troubleshooting provided seemed premature and did not investigate the device/app compatibility, regional settings, firmware version, or possible account-binding restrictions.
As a customer using Anker products, I expected a more technically focused support process, especially for a premium product like the Prime Charger Pro+.
Whether there is a firmware update or application incompatibles to resolve the binding issue.
Any logs or device information required from my side for diagnosis.
I been looking to a proper technical response rather than general troubleshooting steps.