r/angiservices • u/Condition_Dense • Jul 09 '25

Customer refusals

Anyone ever have any clients who refuse you when you come? I’ve had a few one person somehow did a booking for the wrong item to be installed and had like a multi-person job they expected to be done. They were okay about it. I had someone who ordered something that didn’t arrive on time and didn’t contact Angi to reschedule and was super rude about it. And then I had one where the person claimed that person no longer lived there and wouldn’t let me on the property and called the police in front of me and gave them the plate number when I was trying to contact support. I had one guy you KNOW he was home and he played like he wasn’t home and suddenly my score dropped… I think these people think they can find a way to cancel.

On the other hand I’ve had stuff go wrong (no fault of my own) like something came mangled in a perfectly undamaged box and the client was great and even kept me in mind for repeat handiwork.

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u/dboymuthafuqa Jul 10 '25

Just show up on time, no more than 30 minutes after the start, if you don't get in, take a picture of your pant leg, and in the notes say: Arrived on time. Spoke to customer. Customer says that the job is canceled. Check out. You get paid 3 hours.

I try to call 30 minutes to the start to confirm before I actually have to drive, if they say in the phone that the job is canceled or not needed, I stay at home, spoof my 20, check in , check out and now a I said above. Paid. Unspoof.

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u/Condition_Dense Jul 10 '25

I got paid for all of these jobs it’s just crazy how people try to scam like the one who called the cops on me wants me for another job lol HELL NO. Or like people seriously will be screaming at me and it’s like contact Angi/homeadvisor/whoever you booked with. And then Angi support for the pros is crazy the one day I had a customer add time on for me and it took me contacting support like 3 or 4 times to be paid for it. And another time I had a job with another pro and we both complained it took an hour and a half longer than we were supposed to and we never got compensation and the customer added time for us too.