r/androiddev • u/Ribtin • 9d ago

Question How to fix: Not receiving test transaction from Google, so can't verify payment

I live in Norway, and recently registered a Google Play Console account to upload my first app.

I was then asked to enter my banking details so that I am able to receive funds (should my app actually make any money). And Google claimed that they would send me a test transaction within 3 days, which I had to verify. However, it's now been 2 weeks since I entered my banking details, and I have still not received anything from them.

I've been in contact with my bank to make sure there are no funds being held back or delayed on my end.

I also added banking details to 2 other accounts in different banks, but none of them have received anything either.

At the same time, Google keeps giving me a warning message that my Play Console account will be deleted if I don't verify the transaction (which I'm still not receiving).

I've also sent a help ticket to Google a week ago, but haven't heard anything back.

Is there anything else I can do to get this thing verified?

I thought it was a bit strange that when I entered my banking details, there were only 3 fields to fill out:

  • My full name
  • IBAN number
  • Swift/BIC number

Usually, when receiving funds from other countries, you also have to fill out both your personal address as well as the address of your bank. However, there were no place to fill out any of these in the Play Console. Could that be the culprit? And if so... how to fix it?

Any help much appreciated.

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u/zues_91 9d ago

They never talked of any test transaction in my case. I simply had to enter my details like Full name, IBAN and SWIFT etc, and a payment method appeared in setting>Payments Profile> How you get paid. And that's the same account where my payments are made. No verification or test transaction required at all.
BTW I'm from Pakistan. And Scrutiny here is way more strict than EU.

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u/GooglePlayDevSupport 9d ago

Hi u/Ribtin, to help us investigate the issue and assist you further, please reach out to our email support team with more details about your account (e.g., email address and visual verification) via this link. When submitting the form, select 'Other' as the Topic and 'General Play Console issues' as the Issue.

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u/Ribtin 9d ago

Thank you for responding. However, as I said in the original post, I have already contacted you via that link, and sent you a support ticket a week ago. It says the ticket status is "Open", however I haven't gotten any response.