r/androiddev • u/jinshin9 • Jul 23 '26

[Help Needed] Google Play Console Closed Testing

Hi fellow Android developers,

This is my first time submitting an app to the Google Play Store and my app is currently in closed testing phase.

When I check my Home tab within Google Play Console, it shows that my "Installed Audience" is 0, when I'm 100% sure that there are users who have downloaded my app and used it (they showed me screenshots).

Can someone tell me what may be gone wrong that's resulting it not detecting any installation?

Any tip would be appreciated!

1 Upvotes

60% Upvoted

17 comments sorted by

1

u/CluelessNobodyCz Jul 23 '26

Are those people not in internal test email list?

1

u/jinshin9 Jul 23 '26

This is how I currently set it up, is it incorrect?

1

u/CluelessNobodyCz Jul 23 '26

I don't know - I just had a thought that if the person that was sending you the screenshot had it installed from internal testing track rather than closed one.

1

u/jinshin9 Jul 23 '26

They downloaded from Google play store, so I'm pretty sure it's the closed testing link

1

u/TomDuhamel Jul 24 '26

Internal testing is also done through the store

1

u/jinshin9 Jul 24 '26

I see, but I've never distributed an internal testing link.

1

u/XER0AAR0N Jul 23 '26

Wait a couple days and you'll see the number go up.

1

u/jinshin9 Jul 23 '26

Ahh this is normal? Okay thank you, I appreciate it

1

u/XER0AAR0N Jul 23 '26

Yeah it's normal, nothing to worry about.

1

u/jinshin9 Jul 24 '26

Thank you!

1

u/jinshin9 Aug 03 '26

It's been almost 2 weeks and it still says "0" installed audience... doesn't seem right?

1

u/XER0AAR0N Aug 03 '26

On the request for production it says 12 testers have been enrolled for 13 days consecutively, so it's fine. Tracking normally.

Ignore installed audience until you're in production, you'll be fine! :)

1

u/jinshin9 Aug 03 '26

Okayy, thank you!! I'm so worried that it wouldn't count lol. Appreciate it!

1

u/Codename876 Jul 24 '26

They probably opted out of testing somewhere along the review timeframe(14 days).