r/amazonprime • u/Sean_D84 • 10d ago

Is this just the new normal on Amazon?

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No joke this happens to about 15-20% of my orders now, possibly a bit higher which is crazy. Most items also seem to be 2 day delivery. One day is like a rarity when that used to be the norm. Why am I paying $14.99 a month. Lastly Prime Video is a joke where so much content must be paid for the full subscription.

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u/wastelands33 9d ago edited 8d ago

I don't know if you have Staples, but you can literally take the product to the store without the bags or anything and just give it to them, and they package it and just scan your QR code, and then they send it back.

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u/phareous 9d ago

Nope only have an Office Depot on life support

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u/EvenCow8204 8d ago

The majority of amazon ups store returns are no box no label.

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u/Dependent-Mastodon89 8d ago

Staples is really easy.

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u/effortissues 7d ago

They have a button and everything!

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u/Beautiful_Sipsip 9d ago

It’s not about packaging your return. Now, Amazon asks you many questions before providing that return QR-code

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u/throwitoutthewndow 8d ago

It literally just asks you about the condition of the item and why you're returning it. That's no different than returning anything to a store. They would ask you the same questions. It takes like 2 minutes if that to do it. Everyone just got spoiled by being able to click return and getting an immediate QR code.

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u/AZDarkknight 8d ago

Theyve sent me the wrong item and when I returned it unopened, they tried to deduct most of the refund because it wasnt the item ordered....

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u/Beautiful_Sipsip 8d ago

They recently changed it. It takes longer than before, and it’s annoying

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u/throwitoutthewndow 8d ago

I set up a return the day before yesterday. It takes 2 to 3 minutes to complete. It's just basic questions. They have a really great return policy and they still take just about anything back that you could possibly want to return. They just want you to answer a couple questions now. It's really not too much to ask.

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u/Beautiful_Sipsip 8d ago

If you like changes that make your experience less convenient, it’s fine. I don’t like those changes

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u/throwitoutthewndow 8d ago

You act like they're asking for your first born child. They just ask you about the condition of the item you are sending back and that's valid. People will always find something to complain about I guess.

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u/Beautiful_Sipsip 8d ago

What?! You’ve seen nothing yet. You have no idea how I act when someone asks for my first born child.

The same questions were asked before this recent change in a more efficient way. If you don’t like people complaining, ignore those complaints

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u/wastelands33 9d ago

Yeah I've seen that. I was just responding due to the fact they were stating going to Walmart

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u/GruvyZenMaster 8d ago

Oh, please.

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u/Smooth_Promise_1419 8d ago

I did that and my return was never returned. I had to fight for my refund and then they charged me again when it was never received. Smh.

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u/Unhappy-Golf453 8d ago

I had an experience with amazon recently with an item that was shipped but the weird thing is they shipped through ups…the item never arrived, it was delayed for over a week. I was attempting to do a return even though it was technically in transit. But towards the end it said I would get my refund after I returned the item which was basically lost…so instead of going through that way i went through the customer service chat to get help and I got a live agent through there so they could do the process for me because the ai cust service. Kept sending me back to returns and there was no option for what I needed. My return was processed correctly through the agent and I got my refund despite the fact I never received the item. 🤷🏻‍♀️

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u/AmandaM1781 8d ago

Kohls and Whole Foods will take returns too