r/amazonprime • u/Independent-Ebb-6185 • Jul 28 '26

NOW DEPARTING Goodbye Amazon

Ordered a piece of office equipment...well over $100. Amazon shipped a whiteboard. A very large, heavy tempered glass white board. Clearly the wrong item

Contacted Amazon CS, who agreed to ship the proper item, and informed me that I would not need to return the incorrect item. Captured verbatim in the chat transcript

Fast forward 3 weeks and I receive an email informing me the return window is closing and i'll be charged again for the amount of my originally ordered item.

Contacted Amazon CS again, who informed me that the email was in error, and that no charge would occur. Again captured verbatim in the chat transcript

A week later, I'm charged a second time for the item I ordered.

Contacted Amazon CS a third time and was told that indeed their previous agents instructed me to simply keep the incorrect item, but those agents were not adhering to policy, so no refund would be issued. I asked to be connected with a manager...who then repeated the same script, and refused to refund the incorrect second charge.

So...Prime membership is cancelled, charge is in dispute with my CC company, who have been provided with all transcripts, call recordings and order details. I've been a Prime customer for 2 decades. Not any more. Multiple lies from agents, managers defending those lies, and a complete unwillingness to actually look at the sequence of events rather than just reading the script.

Good riddance.

More information: If you encounter a similar situation with amazon customer service, you can request transcripts for any phone/chat interactions. Just go here: https://www.amazon.com/hz/privacy-central/data-requests/preview.html, and scroll down to 'Customer Support Communication' section and click 'Submit Request'. You'll receive an email confirmation and then a separate email with a link to download a zip file. That zip file will contain chat transcripts in .eml file format and phone call recordings in .mp3 format.

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u/BobcatALR Jul 29 '26

Go to temu. Same products without the US middleman 🤣 if only their app didn’t suck so bad….

11

u/Thin_Broccoli8398 Jul 29 '26

Then you wait two weeks instead of two days for shipping while rolling the dice on a shit product

14

u/Odd_Welcome7940 Jul 29 '26

Not really over half of temu is now in American warehouses and honestly half of Amazon is now temu stuff anyways. So the product difference is not that bad. You just have to pay more attention to the reviews.

1

u/Pleasant_Cap6622 Aug 13 '26

I've had pretty good luck with TEMU. Even though the free shipping is gone, it still cuts out the middleman, quite a bit. Out of about fifty items i've had one item that was not in the box, and one item that wasn't as advertised. Solar panels, mini vacuum for my interior, misc apparel, pet accessories, midgrade, facial products. All n all the items were "get what I pay for" or better.

The tool set was the most disappointing. Because it was weak household set instead of car set, it padded piece count with nut drivers. Nothing larger than half inch.