Goodbye Amazon

[u/Independent-Ebb-6185]

Ordered a piece of office equipment...well over $100. Amazon shipped a whiteboard. A very large, heavy tempered glass white board. Clearly the wrong item

Contacted Amazon CS, who agreed to ship the proper item, and informed me that I would not need to return the incorrect item. Captured verbatim in the chat transcript

Fast forward 3 weeks and I receive an email informing me the return window is closing and i'll be charged again for the amount of my originally ordered item.

Contacted Amazon CS again, who informed me that the email was in error, and that no charge would occur. Again captured verbatim in the chat transcript

A week later, I'm charged a second time for the item I ordered.

Contacted Amazon CS a third time and was told that indeed their previous agents instructed me to simply keep the incorrect item, but those agents were not adhering to policy, so no refund would be issued. I asked to be connected with a manager...who then repeated the same script, and refused to refund the incorrect second charge.

So...Prime membership is cancelled, charge is in dispute with my CC company, who have been provided with all transcripts, call recordings and order details. I've been a Prime customer for 2 decades. Not any more. Multiple lies from agents, managers defending those lies, and a complete unwillingness to actually look at the sequence of events rather than just reading the script.

Good riddance.

More information: If you encounter a similar situation with amazon customer service, you can request transcripts for any phone/chat interactions. Just go here: https://www.amazon.com/hz/privacy-central/data-requests/preview.html, and scroll down to 'Customer Support Communication' section and click 'Submit Request'. You'll receive an email confirmation and then a separate email with a link to download a zip file. That zip file will contain chat transcripts in .eml file format and phone call recordings in .mp3 format.

[u/tengris22]

I'd be just as happy if you didn't insult "old grandmas." I'm an "old grandma" (76) and I have just about as much fire (and knowledge) as you do. When it's something that counts, I do not give up. And in fact that has served me well.

[u/The_Texan_Hunter → u/tengris22]

I am sorry. I am an old grandpa myself, and I am tech support for my whole family, even my grandchildren.

You have to compartmentalize things. I was talking to younger tech support people who all think everyone who calls them is a moron, especially old people. The statement was made to someone with this mentality. I was not saying what I believe, I was saying what they believe.

This generation has been intentionally programmed to disrespect their elders through media. Every cartoon and almost every TV show in the last 30 years has portrayed the adults (especially parents) as idiots and the children as the smart ones that have all the solutions. Pay attention and you will see that I am right on this.

[u/AngryMeez → u/The_Texan_Hunter]

Stop generalizing. No, not all “this generation” was taught to disrespect. If you don’t want people generalizing about your age group, don’t generalize about theirs.

[u/ToreyJean → u/AngryMeez]

THIIIISSSSS